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Ratings & Reviews

Ratings & Reviews

Overall Rating

Authentic Reviews

I am now a "Firm" believer in a firm mattress.!

February 23, 2018

North Carolina

For the majority of my life I have slept on a medium to soft mattress. Being a larger male I contributed my aches and pains every morning to a lifetime of playing sports and let's face it, my age. Until now. This mattress was a shock to me. The first night I slept on it my immediate reaction getting into bed was how it didn't dip or depress from the weight of my body. While feeling soft it gave me tremendous support. That support didn't feel "hard" or "stiff" as I expected. I still felt the softness of the mattress but with the added support to keep my body from sinking into the mattress. I woke up with no discomfort. No aches or little pains in my back as I have had for years. The real test was my wife. Her first reaction was to consider a mattress topper as she felt this would be too "hard" for her. But she gave it a few days and she reluctantly admits she too feels so much better in the mornings. She didn't buy the topper and feels no need for it now. The mattress is well made with tight stitching. Even though this mattress is firm it has the softness of a luxury mattress. I'm a firm believer in you get what you pay for and can honestly say you will appreciate the quality of this Serta mattress. The mattress has a depth of approximately 13.5". Combined with the boxspring height of 9" you have a total height of 22.5". Keep this in mind as my wife immediately noticed the height difference from our old mattress. Overall the quality and value are spot on with this set. I have had more expensive and less expensive sets over the years but this one tops the charts for me and happily my wife as well.

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Overall Rating

Comfort Rating

Quality Rating

Length of Ownership
1 month

A perfect night's sleep!

July 15, 2018


My wife and I purchased this mattress after years of sleep discomfort on a "non-Serta", queen mattress. At the time we thought we were getting a good deal at a "mattress specialty" store and felt as though the sales person was just trying to meet his quota. The mattress was good for a year or two. And then our sleep patterns started to change which made us feel sluggish and cranky. We thought it was just us getting older and didn't think it was the mattress because we paid a lot of money for it. 6 years later, we decided we should try a king sized bed to see if that would help. We tested 20 or so mattresses and the Serta iComfort was the most comfortable for the both of us. Our sales person at the locally owned furniture store was awesome and gave us a great rundown of all the mattresses features. We also loved the fact that it promoted cooling since my wife says I am like a furnace at night. But the best part is...we now have a larger, more comfortable mattress for less money we paid for a queen mattress 6 years ago. I am now reviewing this mattress 1 month after we purchased it and I have to say, we feel young again. The iComfort is so comfortable we feel like we are catching up on missed sleep. I cannot tell when my wife turns over or moves ever so slightly which is great since I am a light sleeper. We actually have that, "i don't want to get out of bed ever" feeling. We highly recommend this mattress to those who like a firm feel, with a soft embrace of slight memory foam. This is an A product and we are so glad to have pulled the trigger on this one. Well done Serta! Well done.

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I really love Serta mattresses!

September 15, 2018


This is only the 2nd Serta mattress set I've ever owned. Due to budget restraints through the years, I wasn't always able to purchase what I wanted for what I needed. For the last 5 years, I was sleeping on an old mattress. I don't know what it was as it was in my parents' home but it would never have been my first choice if I'd had a say. When you have springs you can feel and sagging that doesn't bounce back and every morning it feels like a chore to roll out of bed, it's past time to upgrade. I really like the Blue Fusion 100 but I don't love it. After 2 weeks, I do sleep better but I have found that the memory foam doesn't seem to be as thick as I thought it might be so it almost feels too firm. I do still have a few body aches but not nearly as bad as before and after a few good stretches, those aches subside quickly. I think that comes from being able to finally sleep well and once I'm in a comfy position, I don't move so my joints get stiff. I almost decided on the Plush version but I'm not a fan of pillowtop mattresses though I'm thinking it might've provided just the right amount of extra cushion to decrease my body aches even more. If you had a hybrid mattress that fell in between the firm and medium without a pillowtop, I would've bought that in a heartbeat. I know the Blue Max 1000 Cushion Firm might have been the way to go but that was not in my budget. There's always next time :). Overall, I know I made the right decision to buy a Serta.

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Overall Rating

Perfect to sleep on, a good night sleep

September 18, 2018


We are just not recovering from Hurricane Harvey from a year ago, We had the Serta Icomfort iseries firm and loved them, never a problem. So this time I bought the dual adjustable twin XL (king) again. They were delivered, but we did not sleep on them for a few weeks. One was not as smooth on the surface and within a month of sleeping on it we noticed a total difference in look and too soft to be a firm. This was replaced from where we purchased it. I really never liked the lumpy look they have, but can tolerate that. Our fault, my husband had spilled a cup of coffee on his side and I was furious. We blotted the mattress as best we could, put a fan on it. My husband tried to rub it just with a towel and the top material has started balling up, or almost to the point of falling apart. this is my complaint. accidents happen, but this material is not holding up, brand new, to mild cleaning. What will be the condition in a couple of months or a year ?

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Overall Rating


November 14, 2018


After 3 months of sleeping on this over $1000 mattress, one side of mattress lost its firmness!! If you get too close to the edge of the bed it gives out and you will roll right out of the bed. Called place where we purchased it and they sent out a company called Precise Mattress Inspection!! They are a total joke!! Also, beware of them!! The notes he wrote on the inspection were NOT what we said. Serta denied our claim because of this inspection. Called Serta and they will stand by the inspection because the pictures didn't show an impression!!! Well, come and lay on it then tell me there is nothing wrong with it!! Pictures don't show the frimness gone!! Very very disappointed in this mattress and the way Serta is handling this so called inspection!! We DO NOT recommend this mattress to anyone!!

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Overall Rating

Well Made!

February 26, 2019


My husband and I are so pleased with our new bed.! We have went through 6 mattresses in 7 years. (Sleep number, beauty rest, Ghost bed, Temper-pedic, ECT!!!) You name it we tried it! It was a constant nightmare. One day I was in JC Penny and came across the blue fusion 100 Hybrid firm bed, I wasn't looking but decided to try it. I felt amazing and thought it wont last as all the others didn't. I brought my husband back and asked his opinion and he felt the same. We decided to try "once again" this mattress. I have it for a month and WE LOVE IT!! I've never written a review for a mattress before, I JUST HAD TO this time. We are on the larger side and both have pretty bad back problems. Neither of us wake up in any pain and sleep amazing!!! The best part was it was a great price. I would highly recommend this mattress. Thank You Serta for finally giving us a goodnights rest!!

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Overall Rating

So comfortable, worth the price

August 3, 2018


I found I sleep better in my new mattress. I can sleep the whole night thru and wake up rested, before my alarm clock and in the same sleeping position from the night before. I also fall asleep faster than I ever have. I don’t feel the mattress gets hot either. The first few nights I was doubtful that it was actually near the time I needed to wake up. So glad I made the decision to get this mattress. I like a firm but softer mattress and this was a perfect fit. I no longer have to have a bunch of pillows on the bed to get comfortable. The kids have also been sneaking into the bed to take a nap. Very satisfied with my purchase.

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Overall Rating

The best sleep ever...

October 6, 2018


I knew that I wanted a Serta set... I also knew that I could no longer get a decent night's sleep on a softer mattress. The minute I tried this mattress, I knew. The salesman showed me three different beds and advised me to get into my normal sleep position and maintain that position for 10 minutes, saying that if I was still comfortable after that time, that's the one I should choose. It took me a few nights to get used to the firmness, but my sleep is SO much better! When I get up in the morning, I feel totally rested and ready to go. I would highly recommend this bed (and have!) to everyone. My best friends bought one after trying mine out - 3 days later! Thank you!!!

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Overall Rating

I love my Serta Mattress!

July 28, 2018


I have been sleeping like a Queen since I bought a Serta Mattress. I knew the product in my native country, because this brand of mattresses is imported and compete very well with the excellent national brands. I was sleeping on an old innerspring mattress and I was having back pain every morning. Now, the pain is gone with the Serta Mattress. I talked about my Serta Mattress at work and two coworkers bought Serta Mattresses. I do not chamge my new mattress, I feel sleeping in a cloud and with angels.

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Overall Rating

Do not buy this mattress: I-Comfort Hybrid Blue Fusion 100 Firm

October 28, 2018


I purchased a I-Comfort Hybrid Blue Fusion 100 Firm mattress on Sept. 1, 2018, but it wasn't delivered until Sept. 17, 2018. Immediately after getting this mattress I was impressed with it's comfort and support. However, after two weeks, I started having lower back pains while sleeping and hip pain after rising. I was taking Ibuprofen to help me sleep. The vertebrae in my lower spine were grinding against each other causing me great pain. It got to the point that one night while trying to sleep on my side I put my fist to the bottom of my spine and pushed in on the sore area and felt the vertebrae click and slide back into place, easing the pain. This has happened several times. After using the mattress for only THREE weeks I spun it around hoping to have some relief, but that didn't help. The mattress has caved in so much it's like sleeping in an open hot dog bun. I have to climb up and over the edge to get out of bed. I have found that sleeping on the very edge, where the mattress is stronger helps somewhat. The retailer where I purchased the mattress is temporarily closed so I can do nothing about a refund or return.

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Overall Rating

A Great Night's Sleep

December 2, 2018


We recently purchased the iComfort Hybrid mattress. It replaced a Sealy Posturepedic that was more than a decade old. We noticed an immediate difference from the first night. I was a little worried about the new mattress being too firm, but that extra support is what we were missing. My wife and I were out cold as soon as we closed our eyes. There is virtually no motion transfer and the memory foam is soft enough to be comfortable while providing great support. This is a great couples or larger person mattress, our combined weight seems to compress the top layers a perfect amount. So far it is not overly hot, but I would recommend good pillows to help position your head, especially if you are a side sleeper. There was a faint chemical odor when we removed the plastic, but it hasn't had any adverse effects on sleep quality. We are really happy with this mattress so far. It was a great purchase!

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Overall Rating

I’m totally impressed!

December 6, 2018


Wow! This hybrid mattress is so firm yet so comfortable it feels like butter once you lay down on it. I was in the market for a new mattress since I noticed my old one just losing its elasticity; once you sat on it, you slowly sunk right in! I fell in love when I tested this mattress in person. I am very happy with my decision in purchasing this particular mattress and ofcourse this brand. I am ready to sleep comfortably for the next 10 years or less, or so I hope! Lol... thank you Serta!

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Overall Rating

Mattress is a great blend of innerspring and foam

August 1, 2019


The edges don’t collapse when you sit on them. The sleeping surface is firm yet very comfortable even for a side sleeper like me. During my research I tried many retailers and brands but Serta Direct was the best choice for me. When I purchased directly from Serta I was very pleased with customer service and delivery.

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Overall Rating

I came back to Serta

March 1, 2019


I think it’s not a pleasant thing when someone tells you I told you so but it’s even worse when you have yourself to say that. A couple years ago, I went looking for a new mattress and decided to go off the Serta name and try something new, what a really bad mistake and costly. So just 2 years later I came back and so grateful I did,and more than anything : so is my husband.

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Overall Rating

It was like sleeping on the cement sidewalk

March 27, 2019


I have a bad back and my previous mattress was sinking in the middle. I purchased this mattress after testing it against several other mattresses in the store. I managed to sleep on this mattress one and half nights before resorting to sleeping on my futon sofa in my sunroom. I cannot describe the level of pain I was experiencing after trying to sleep on this mattress the first night. It in no way provided the same comfort I got in the store. I assume this has to do with the store demo having been broken in by the numerous customers who have tested it out. The second night (half night), I cushioned it with a padded mattress cover, a memory foam topper and several quilts/blankets to no avail. It is like sleeping on the cement sidewalk. My mattress was delivered on a Saturday and Monday I called the store and returned it. I selected a different Serta mattress with padding and I am currently waiting for its delivery. I'm hoping for better success!

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Overall Rating

I love Serta!

July 6, 2018


I love my new Serta Mattress! I come from another country where Serta mattresses are imported and compete really well with the good quality national brands. This is how I know about Serta. Being in the United States and with the idea to buy a good mattress, I did not have doubt to choose one Serta. I have always liked the innersprings mattresses so I found Serta combines them with memory foam in some of the mattresses (hybrid) plus the gel memory foam. Serta means to me Quality and Comfort. Buy a Serta mattress is to have invested in my physical, mental and emotional health because if I can sleep deeply and rest well, I will wake up recharged, ready to begin the day full of energy. I was sleeping on an old mattress and I had back pain in my lower area, besides to sweat during the night even in winter. With my new mattress (Serta) it is past history. If your are planning to buy a mattress, I really recomend you to buy a Serta Mattress. I am happy and in love with my Serta Mattress!

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Overall Rating

Great Choice!

September 5, 2018


Our previous mattress was replaced and the new one gave me a stiff neck and gave my Husband back pain for the first time in his life. After one year of suffering we traded it in for the Blue 100 and Im happy to report that after only one yes I said one night we were both pain free! I look forward to years of comfort from this mattress. BTW my very first mattress was a Serta perfect sleeper, I should have stuck with Serta it would have saved me time and pain. Lesson learned.

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Overall Rating

The Best Christmas Present Ever!

February 11, 2019


Wow my husband and I was asked by his lovely mom if we would like a bed for Christmas! She noticed we were always complaining about our bed, how bumpy it was and so uncomfortable, we were having back pains and since it was over 30 years, she thought it might be a good idea to get a new one. So we picked it out, I almost fell asleep on it while we were still in the Store! This is the most comfortable bed I ever laid on. My husband will get in the bed and I can’t feel him climbing in, the bed doesn’t move at all, like our old bed. I can turn on the head vibration on and just feel my stress and tension leaving my body. It’s absolutely heaven! I’ve told everyone about it friends and relatives and neighbors, I feel like a walking commercial sometimes! I really recommend this bed and I will always buy SERTA from here on out!

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Overall Rating

Comfy firm

April 24, 2018


My husband loves a firm mattress where I usually I don’t. The salesmen suggested the Blue Fusion 100, my husband tried and that was it! We got twin XL’s and I could have chosen a different firmness. Tried several but the Blue Fusion firm at the store didn’t seem too hard. In addition my husband thinks the softer may be contributing to my back aches so I also went with the firm. Haven’t had for long but so far sleeping good and my back pain seems less in the morns.

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Overall Rating

Quality, comfortable mattress for a great price.

February 4, 2019


I like out new iComfort Hybrid Mattress. It is so comfortable, yet has a good, firm support. I get a good night's sleep on our new mattress and wake up rested and happy that my lower back and neck is not aching. The mattress has a layer of memory foam as well as coil springs and when comparing it to my previous Dream Maker Pillowtop, I have to say that the support is firmer yet much more comforting to sleep on. While shopping for a new mattress, I tried a few other brands, but for the comfort and the value, iComfort Hybrid Blue Fusion 100 Firm Mattress, was hands-down, the choice for me.

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