The Serta Warranty & Quality Assurance Program
We aim to build the highest quality and most durable products, so you can enjoy your Serta mattress for years to come. Our promise is backed by our Serta Quality Assurance Program, one of the most stringent and rigorously enforced product quality programs in the home furnishings industry.
We’re confident in the quality, design and craftsmanship of our products, so all Serta products are warrantied against manufacturing defects in workmanship and material as outlined in the warranty brochure you received with your mattress or mattress set.
This Serta limited warranty protects the original purchaser from defects in material and workmanship during the coverage period (see law tag for warranty code). Consumer damage and comfort are not covered by the warranty.Start Warranty Claim
If you notice a defect, contact the Serta retailer from where you purchased the set for warranty service. Our valued retail partners are authorized to provide warranty service, and can do so promptly and efficiently. If you have moved or if your retailer is no longer in business, please contact Serta Customer Service for warranty service at 1-888-55-SERTA (1-888-557-3782) between the hours of 9am and 5pm EST, Monday–Friday.
2021 Serta Warranty Brochure
2019 Serta Warranty Brochure
2017 Serta Warranty Brochure
2015 Serta Warranty Brochure
Serta®Pivot™ - Call 1-800-695-2540 for Warranty information