The Serta Warranty & Quality Assurance Program
We aim to build the highest quality and most durable products, so you can enjoy your Serta mattress for years to come. Our promise is backed by our Serta Quality Assurance Program, one of the most stringent and rigorously enforced product quality programs in the home furnishings industry.
We’re confident in the quality, design and craftsmanship of our products, so all Serta products are warrantied against manufacturing defects in workmanship and material as outlined in the warranty brochure you received with your mattress or mattress set.
Non-Serta.com Items
It is important to know that Serta.com ONLY has the ability to handle returns and warranties for Serta.com orders.
Your mattress warranty is likely covered by the retailer directly. Most retail partners will handle their own warranties. If your retailer has closed, or you've moved out of their service area, reach out to us directly at either 888-708-1466 or via email at warranty@serta.com. We will need verification in order to determine if we can provide further assistance.
Any non-mattress items may be covered by the manufacturer directly. The process will differ depending on the product type. Please reference the chart below for contact information.
Serta.com Items
Having an issue with a product? Here’s what to do.
Our mattresses are crafted to live a long life helping you wake up better, which is why we offer limited warranties on our products. For example, our mattresses have a 10-year limited warranty. This covers a number of things such as compressions deeper than 3/4", sagging, flaws in the foam causing it to split or crack, as well as cover defects, such as unraveled stitching.
If you're experiencing one of these issues, we're here to help! Use the following tips and instructions to process a warranty claim on your mattress.
Skip to the bottom of this article for quick info on how to request a warranty claim on another Serta.com product.
First, here are some things to check.
- Check your foundation. If you're having a mattress issue, we've found that unevenness or sagging can occur when the frame or foundation you're using isn't supporting the mattress properly.
- Rotate your mattress. It's completely normal for the mattress to break in and soften with use over time. We recommend rotating the mattress at least every 6 months to ensure the mattress breaks-in appropriately on both sides of the bed. Softening of the mattress from regular use over time is not covered by the warranty.
Okay, checked those things. Now what?
To request a warranty claim, please fill out this Mattress Warranty Form. No worries, it should take about 5 minutes and will walk you through the process step-by-step.
Start Mattress Claim
For other Serta.com accessories & furniture issues.
Email us at support@serta.com with a quick description of what you're experiencing along with pictures and your current address, and we'll get back to you once we review your message.
We need to see photos or videos of the issue to help us diagnose how to best help. For instance, if your furniture is squeaking, a video might be better than a photo. Additionally, we'll need a photo of the product tag (if present on the product). Typically, this is enough for us to help, but if we have any further questions, we will reach back out to you!
Serta Manufacturing Partners
There are many products which Serta licenses and are manufactured by a third-party partner. If you purchased a non-mattress item, please check the product tag for the manufacturer and reach out to the corresponding manufacturer in the table below for further assistance. If your product’s manufacturer is not listed below, please reach out to our team at support@serta.com.
Office Furniture
Living Styles Office Furniture (Doing Business As True Innovations)
Phone Number: US 1-800-379-9773 Can 1-866-789-1060
Email: service@trueinnovations.com
Upholstered Furniture
Living Styles Upholstery (Doing Business As True Innovations)
Phone Number: US 1-800-379-9773 Can 1-866-789-1060
Email: upholsteryservice@trueinnovations.com
Fiber, Bedding Bundles & Travel Pillows
Keeco
Phone Number: US 803-681-3071
Email: upholsteryservice@trueinnovations.com
Foam Pillows
Elite (ECS)
Phone Number: US/Can 770-683-8271 Ext: 4695
FXI
Phone Number: US 888-999-0499
Email: CUSTOMERCARE@FXI.COM
Down/Feather Pillows
Blue Ridge Home
Phone Number: US/Can 1-800-971-2677 and 626-960-6069 Ext: 101
Heated Products
JLA Home
Phone Number: US 866-456-8852 Can 905-607-3939, 289-851-1277 Ext. 232
Email: Jlacs@jlahome.com
Adjustable Bases
Ergomotion
Phone Number: US 1-888-550-3746
Email: info@ergomotion.com
Adjustable Bases: Motion Signature, Motion Select, Serta Pivot Head-Up
Reverie
Phone Number: US 1-800-973-8374
Warranty Brochures
2023 Serta Warranty Brochure
Serta Mattress Warranty Information (updated as of 7/23)
For Serta products purchase on or after January 1, 2023, the following warranty applies:
Serta Mattress Warranty Information
2021 Serta Warranty Brochure
2019 Serta Warranty Brochure
ADJUSTABLE FOUNDATIONS
Serta®Pivot™ - Call 1-800-695-2540 for Warranty information