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Ratings & Reviews

Ratings & Reviews

Overall Rating

Authentic Reviews

We bought two mattresses, one firm and one plush.

August 29, 2017

AnnS1504021035

We bought two Twin XL I comfort blue Max 1000 TXL mattresses with fully adjustable and vibrating deluxe foundations. We have them together (side by side) to make on King. After trying them out in the store, my wife wanted the plush, I wanted the firm. We replaced a Select Comfort (Sleep Number) mattress that we had had for 23 years. We wanted a change and also wanted something adjustable that would vibrate but we wanted to be able to adjust the mattresses independently. We have had our new bed(s) for six weeks now. My wife slept on the plush for two weeks and then we switched mattresses. After just a couple of days, she wanted her plush back. She rates it an 8 out of ten for sleep, comfort, etc. I tried the plush for a couple of days, and liked it, but prefer something a little more firm. Our previous Select Comfort bed had a 2" gel foam topper, so we are used to the cooling effect of the gel foam on our new mattresses.

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Overall Rating

Oh So Soft

October 18, 2017

NormaC1508337383

We have had this mattress for about 3 weeks now. We LOVE it! This mattress is so soft. I love how it conforms to your body. When I lay in it at the end of a long hard day this mattress will take away all the pressure of every square inch of my body. Our old mattress was a very old traditional mattress with a pillow top. As I age my needs are definitely changing. My old mattress I use to wake up nightly and couldn't fall back asleep. With this new Serta I haven't awaken once during the night since we have received it. I love that my husband can move around and I can't feel a thing. We also purchased the Serta movable and vibrating base to go along with this mattress. The comfort of the two of these together is out of this world! I feel like I am living like the rich. I hope this mattress gives us this kind of comfort for years to come. I would definitely recommend this mattress and the base to anyone. After doing plenty of research this was the mattress we thought would fit our needs best. So far it hasn't disappointed! I wish I would have made the change years earlier.

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Overall Rating

Comfy!

December 3, 2017

sharid1512263628

We had our new mattress delivered last Monday and have been sleeping better ever since! Our "old" pillow top mattress was only 6 years old but had already starting to develop sags in it two years ago, but now there was a "mountain" in the middle of it and we are not big people. Also, I broke my femur in two 5 months ago and had to have a rod and screws placed to repair it and just the past two months have been able to sleep a little on my side and this bed has already been so much more comfortable to my surgery sites! It is supportive where it should be, yet cushiony feeling at the same time. My husband had been achey in the mornings due to the sagginess of our old bed and he's feeling much better in the mornings too! This style of mattress does take a little getting used to compared to a standard pillow top style, but so far we are very happy with this purchase. Our salesperson listened to our complaints of our old mattress and our wants in a new one and was very helpful in our selection of this one. Really glad we made the change!

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Overall Rating

Quality and Comfort Without Breaking the Bank

February 20, 2018

ElizabethL1519158024

My husband and I recently purchased the Serta iComfort Blue Max 1000 Plush edition Mattress and box spring. I can't tell you how happy I am that we upgraded to this mattress! We received a superior quality mattress that is not only comfortable, but is worth the price - especially a price that is far less than a competitor in which this mattress feels the absolute same in comparison to! Our first night's sleep on it was absolutely amazing! The cooling portion of this mattress was definitely an upgrade I'm glad we did, as I didn't realize sleeping on a cooler mattress would affect me as positively as it has. Being pregnant and already having a hard time sleeping, this mattress makes a nights sleep so comfortable and such a dream. I've had friends purchase the competitor's more expensive brand mattress, but honestly, I'm the one that got the most bang for my buck and this mattress is literally the best. I'd highly recommend this mattress to anyone looking to upgrade their current mattress and move up the line to a superior quality nights sleep. Definitely an A and 5 Stars from my family!

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Overall Rating

Literally Sleeping on a Cloud

March 6, 2018

ElizabethL1520374823

We've never owned a product quite like the Blue Max 1000 Serta iComfort Mattress before. It truly is amazing. For a fraction of competitor pricing, you can own a pure heavenly product without feeling bad for how much you spent on it. The cooling sensation of the Blue Max is something I didn't think I'd feel through a mattress protector and sheets, but boy was I wrong! It's so nice to have a nice, cool, comfortable bed to slide into at night and fall straight asleep. I used to have a hard time with sleeping because of waking up multiple times in the night and tossing and turning - but no more. This mattress is on my list of "best things I ever bought" purchases. I highly recommend this mattress!

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Overall Rating

Knew right away/I-Comfort Foam Blue Max 1000 Plush Set

April 8, 2018

KathleenS1523150627

I hate shopping for beds. You lay on all of them and eventually they all start to feel the same however, once we laid on this one we knew. I called my husband over because we were shopping with him in mind. I had picked out the last one forever ago, a firm spring mattress. The foams that were available at the time I found very uncomfortable, like i was being suffocated, and highly expensive. My husband suffers from chronic neck and back pain so needless to say the spring we had was not the best but it served it purpose. So with this one it was all him, foams all the way. We saw and laid on the ones that have been around since the last time we looked ( no names necessary) and just as expensive with the same results for both of us this time. This was like a light in a sea of darkness, it stood out of all of them. Kinda shocked me at first. Once my husband laid on it he had the same reaction as I did. We giggled like school children. We still didn't rush, we looked at all of them and tested them all out, talked, wandered around the store came back and did it all over again. Still this one stuck out. I will say that it took the hubby a few days to get accustom to it, my mom and her new foam mattress had the same start, but me I noticed a difference the first morning. It was wonderful to wake up and not hobble to the bathroom and have achy shoulders (side sleeper) among other "old"' aches and pains. Couldn't wait to see if it was a fluke but nope...slept on my sons for a couple hours (exact same style and make of our old one) and as soon as I woke up knew it was no joke. Hubby is doing great with it now too. I've never been so anxious to come home and lay in bed....its wonderful.

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Overall Rating

Best Bed Ever!

September 20, 2018

DonnaS1537448836

I love how easy it was to set up, 15 minutes top. I have a California King (oak waterbed frame with drawers underneath). I got the low profile box with the mattress. First night did not notice difference. After 6 nights on the bed I am sleeping sounder, not waking up 4 or 5 times a night, not waking up sweating, like my old mattress, which I bought 7 years ago with Havertys. It was a Sealy pillow top which had begun to sag in the middle and every time you rolled over you end up in the middle of the bed. My German Shepard puppy (4 months old) slept with me last night for the first time and even he slept through the night! This bed fits like a glove. I do not sleep with a pillow and sleeping flat on this bed I think I have gotten a better deeper sounder sleep. Go to a store and test out a bed in person before you buy online. Believe me, I have tested out a lot of beds in a lot of stores and read reviews online. You will be glad you did. You have to really check all the beds available and in your price range. Sort of like buying a car. Research. Research. Research. Test out the Blue Max 1000 Plush Set and see for yourself. Best bed ever! Happy sleeping! :)

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Overall Rating

Not to soft Not to firm.....Just right

September 25, 2018

KarenB1537884086

My previous no name foam mattress slept very warm and after 10 years had a terminal sag. Time to go shop a new mattress. I tried a hybrid mattress first, name brand, plush with inner coil and foam....nope... to mushy and did not work well on my adjustable frame. Second up was an all foam mattress in a firm, I thought this might Be what I needed since my old bed was way to soft now. Nope!... way to firm with no give in the hip and shoulder area. I know my salesman( who was ever so patient) was not that surprised to see me when I came back! After reviewing my concerns he asked me to try the I comfort blue max 1000. I had originally tried to get something comfortable in a lower price range, but I tried it because he had been helpful and so patient. As soon as I was horizontal I knew this was the bed for me. Not so firm that when I turned I felt pressure on my hips and not too plush that I couldn’t maneuver. This mattress is also very comfortable when lying on my back. I am sleeping better, less turning, better quality rest. Thanks Serta!

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Overall Rating

Comfort Is The Goal - Success!

February 23, 2019

BETTYS1550930186

I am always confused as to what type of mattress I could benefit from with having bilateral knee replacement, a lumbar fusion and needing shoulder surgery. I am 5'0 and overweight and was so tired of waking up in pain in my back, shoulders and hips and yes... knees. There are so many types of mattresses out there and the choices are endless. It is also a very large investment and a most important decision to make. How much am I willing to pay? Will it make me more comfortable or worse off than I was before? What if I'm dissatisfied? Then I'm stuck with something I can't use. We tried dozens of mattresses when searching in the store and reading online reviews. The Blue Max 1000 plush was the very last mattress that was presented to us. I felt more comfortable and cool on this one than any of the others we tried. I was very nervous about the price and wondered if it will feel just as good at home. You know, buyers remorse that I so hoped we wouldn't have. The first night was iffy. Had I made the right decision? I know it takes some time to get use to a new bed or is it.. it takes time for the new bed to get used to me? All I can say is that it has been three nights now and I slept in late for the first time in years! I hope this will be the trend from now on and that it will only get better. I know the adjustable bed frame we also purchased with the mattress has helped tremendously. So far the investment with improving my sleep is paying off. I am hopeful that we will continue to get along and come to know each other much better. I am glad we met after all these years..... So far! Thank you.

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Overall Rating

Thais is the worst mattress I have ever owned!

July 6, 2017

MR1499376844

Buyer beware!! I called over a week ago about my mattress and was told that a manager would call me back, but I haven't heard from anyone. I ordered the Icomfort 1000 max plush and it is the worst mattress I have ever slept on. It feels nothing like the store model. I haven't had a good night of sleep since it was delivered. I plan on returning this uncomfortable mattress as soon as I can get someone on the phone.

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Overall Rating

A fabulous bed from a fabulous company

July 14, 2017

ToniL1500047894

I got this product free from Serta and love it! I was in the market for a mattress and this came at the perfect time! I don't want to leave my bed! Love it!!! Highly recommended

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Overall Rating

Oh So Soft

October 11, 2017

NormaC1507745069

We have had this mattress for about 2 weeks now. We LOVE it! This mattress is so soft. I love how it conforms to your body. When I lay in it at the end of a long hard day this mattress will take away all the pressure of every square inch of my body. Our old mattress was a very old traditional mattress with a pillow top. As I age my needs are definitely changing. My old mattress I use to wake up nightly and couldn't fall back asleep. With this new Serta I haven't awaken once during the night since we have received it. I love that my husband can move around and I can't feel a thing. We also purchased the Serta movable and vibrating base to go along with this mattress. The comfort of the two of these together is out of this world! I feel like I am living like the rich. I hope this mattress gives us this kind of comfort for years to come. I would definitely recommend this mattress and the base to anyone. After doing plenty of research this was the mattress we thought would fit our needs best. So far it hasn't disappointed! I wish I would have made the change years earlier.

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Overall Rating

Initial impressions

November 15, 2017

LeeW1510767242

We've only had the bed for two nights, but already I'm seeing a difference. Our older mattress was 15 years old and in need of a replacement. I couldn't get through the night without tossing and turning and trying different positions trying to get comfortable. Of course after a long and useful life it was time for a new mattress. We have heard that foam mattresses sleep hotter than conventional beds, but my wife enjoyed sleeping on our firm foam mattress in our spare bedroom. Where as I enjoy the soft cushioning of a traditional coil spring mattress we seem to have found a happy compromise. We went to a local mattress show room and tried out at least a half dozen beds. We both found that the Serta icomfort plush blue max 1000 had the best of both worlds. The mattress definitely has some of the firmness of a foam mattress and the plushness of a softer bed without compromising support. You lay down in the bed and it feels like it's enveloping you in comfort and support. So far I've been able to sleep on my side for the first time in years. Also my wife came to bed after I fell asleep and I had no clue as to what time she came to bed which never happened in our old bed. In our old bed you could feel every move in and out of the bed by the other spouse. It's definitely a welcomed new change I'm quickly adapting to. So far I haven't slept this good in years. Thanks Serta!

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Overall Rating

Just one night!

August 26, 2019

CorneliusC1566780518

A friend and I drove straight through from Illinois to Colorado to work on a home he had bought. After driving the 20 hours straight, I dropped into one of the beds. The next day, I could not believe how good I felt. After 20 hours sitting in a one-ton truck, I was expecting my back to be a wreck. But it wasn't. We got up, packed the Jeep and drove over Imogene Pass. After a day spent rocking back and forth over mountain trails, I thought for sure my back would be aching. The next day, my back felt pretty good; all things considered. At that point I pulled back the sheets and got a look at the mattress. I asked my friend for the exact name of the mattress: Serta iComfort Blue Max 1000 Firm. As soon as I got back to Illinois, my wife and I went out and bought ourselves the exact same mattress. We love it!

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Overall Rating

Great mattress

September 11, 2019

EdwardF1568228291

We really like the blue max 1000 cushion firm. You get a softer feel and still get the firm support. We also like the cooling layer of foam. Sleeps cooler than the tempurpedic we had. We did some online research and the Serta was highly rated so we ended buying.

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Overall Rating

Plush comfort at a reasonable price

December 31, 2017

NicholasD1514740809

I like that it is so comfortable and it doesn’t sag in the middle. The last mattress that I owned was a sleep number mattress and I found that after a while it started to sag in the middle. Even though it was adjustable, the air bladders stopped being able to hold the correct amount of air. It simply wasn’t as comfortable as we wanted it to be. After trying out several different beds, we finally settled on this one and so far, it has been very comfortable. There is no issue of sagging at all due to the foam part of the mattress reshaping itself after every move. There is no bouncing when someone else is moving around which allows everyone to get a great night’s sleep.

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Overall Rating

Extremely Comfortable

April 5, 2018

VirginiaC1522931379

Only have it for a few days but really love the feel of the bed. Supportive yet super soft and comfortable. Not waking up with aches and pains! Let's see how it holds up.

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Overall Rating

High Price Poor Quality

May 2, 2018

KristenS1525287357

We purchased a Serta mattress in January of 2015, and returned it within a three month period do to sagging, and discomfort. We went with the Icomfort series instead after reading great reviews. We were never really satisfied with the mattress, but thought that we would come to like it over time. We were told that it takes some time to break in a mattress and that it will become more comfortable over time. Wrong!! This mattress is sagging just like the other one, and is causing back problems. We are not heavy people. I am 125 lbs. and my husband is 200 lbs. He has to get out of bed earlier than usual do to his back hurting. We paid almost $2000.00 for this bed. We will never buy Serta again! We have a Tuft and Needle in our guest bedroom, and slept on it while our master bedroom and bath were being remodeled. We love it! We are going to purchase this for our master for a fraction of the price, and enjoy sleep once again.

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Overall Rating

No more “sleeping” arms and hands!

July 22, 2018

michellea1532287018

We purchased this bed in June, 2018. I have lower back problems and my arms and hands were continually numb upon awakening. Our old bed was 5 years old, high end and hard as a board. I was constantly waking up with a sore back and shoulders. We bought this bed after trying out a few other models because it was like being cradled in foam! We bought an adjustable frame to lift heads and legs when watching tv and easing sore muscles. I havent had one instance of numbness or soreness in over a month. Its so cozy, that I use the bedroom to watch tv instead of the couch. Love this mattress!

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Overall Rating

Overall its comfortable

October 8, 2019

PaulT1570578431

We've had ours for about a week and we like it. We watch TV to go to bed so the feature that raises you really helped with my back pain. Its is very comfortable. The things I do not like is how the massage feature is located more towards the top close to our head. Feels ok just wish it was more towards the rest of my body. And the biggest thing. For the LOVE of GOD. I wish they would have made it so the controls were attached to the bed. Not actual remotes. My 2 year old put the remote in the refrigerator while the bed was in the upwards position. It's not like I'm going to need the remote from another room. Having them attached somewhere on the side of the bed or a control panel would be so much better. Having ANOTHER remote to keep track of isnt fun. Obviously my personal house hold. But overall we like it.

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Overall Rating