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Ratings & Reviews

Ratings & Reviews

Overall Rating

Authentic Reviews

Box Spring, quality not included

June 29, 2017

NicholasK1498699181

The perfect sleeper mattress is comfortable as long as the box spring holds up, not even one year after purchasing my new bed the wood supports snapped in five spots on the right side and the mattress started to fall through. I have never had this happen before with other box springs from different manufactures. This is the first time I have purchased a Serta full size bed set.

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Overall Rating

Sleeping once again and no body aches

July 21, 2017

KayL1500666767

I love my new Serta mattress. I cannot say enough about it, Serta is just the best ever and I will never buy anything else. I bought another brand of mattress about 10 months ago and there is just no comparison to my Serta, the old one I barely slept and if I did or when I awoke I got up out of bed being stuff and hurting most of the day. With my new Serta, I sleep thru the night and never wake up stiff or hurting, wow, what a wonderful feeling this is. I made a decision to get rid of old one and get me a new Serta mattress which I knew would be the best idea I ever had. I am so happy I did. No sore muscles, aches and sleepless nights with my new mattress.

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Overall Rating

Very comfortable full set

September 18, 2017

SandraM1505762322

Had this less than one week but took lots of time comparing products at retail store. This mattress felt firm yet comfortable. I previously had a foam based mattress but too firm for my back; Hope this continues to be firm enough for the support I need and soft enough to be comfortable on the bones. Have had Serta products in the past and they hold up well. Love the wrapped coils which reduces noise and movement.

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Overall Rating

i bought this mattress two yr ago and turned it always one side is callapesed i would not recamend a serta mattress to anyone

October 27, 2017

marke1509106549

sterns and foster is the last mattress replaced because it was hard to sleep on not at all comfortabe woke up hurting pains neck and arms grand parents always had serta mattresses never had problems with them i am vary dissapointed with this mattress

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Overall Rating

Unbelievable relief

November 5, 2017

BertB1509918564

Waited too long to finally try a Serta Perfect Sleeper! Can’t say enough about it

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Overall Rating

Great Mattress!

November 8, 2017

BrianP1510110448

Very comfortable mattress especially for the price!

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Overall Rating

Great Nights Sleep

December 3, 2017

NancyN1512330465

I love my new Serra mattress. I tried it a couple of times before purchasing it by laying on it in the store, visiting it the days my back hurt the most. It was the only mattress that I laid on my back and my back quit hurting. I have had it appropriately 2 weeks and my back is feeling so much better and I have been sleeping so much better. The mattress seems firm but with the pillow top adds comfort. It was a great addition to my bedroom to sleep through the night.

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Overall Rating

Best I've Ever Had

December 20, 2017

JessicaN1513785051

This may be a bit large for my bedroom but it is worth it! I am sleeping on air! I have had it about 10 days now, the difference in my back and sleeping patterns are astounding. My boyfriend and I both work for a living he is a mechanic and I am a CNA. We are always on our feet and lifting heavy things or people. I lay down to go to bed I am able to stretch out and relax. We actually stayed in a hotel one time and we were amazed how comfortable the mattress was, we looked and it was a Serta Perfect Sleeper. We went a couple of months shopping around nothing compared. I bet I was on this mattress like 50 times in the store, thank you for your display models! (even though I knew it was the one I wanted!) The best part is the mattress fits both of our comfort levels. THANK YOU SERTA!

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Overall Rating

AWESOME

December 22, 2017

JosephB1513985561

I love the feeling like as I am wrapped in a cloud, whether sitting on the mattress or lying down I feel as if I am in a bowl of jello. I will never buy a different kind of mattress.

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Overall Rating

My son loves it

February 4, 2018

JoM1517719181

My ten year old son hated his old mattress and complained about it everyday. So I took him mattress shopping. I wanted to get him the perfect mattress for him. I took him to a shop and he tried every mattress in the place. He did not like any. So we went to another mattress store. The mattress he choose was the second one he tried, he loved it instantly. When I first heard the price I have to admit I was a bit shocked. Learning that this mattress comes with a ten year warranty made me feel a little better. And it was the only one he liked so I purchased it. I brought it home and upon putting a sheet on it I found a hole where the top of the mattress meets the side. I looks like it missed some stitching. So I called the store and they told me it will be covered under my warranty. This mattress would of got a five star review if it did not have the hole.

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Overall Rating

Perfect match

February 14, 2018

RyanS1518576126

I love that the perfect sleeper mattress has the ability to use an adjustable foundation or just your traditional foundation. I originally purchased my mattress with a traditional foundation. I enjoyed the thickness of the mattress with my old bed frame, but soon realized that I would like to have height adjustment which the adjustable base will provide. First impression of the mattress is that you can see the quality and attention that has gone into the design of the plush top of the mattress. I have been sleeping more sound and at a more comfortable temp due to the gel/foam layers used in the mattress. I would recommend this mattress to anyone looking for a great hybrid mattress!

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Overall Rating

One of My Best Decisions Ever!

February 26, 2018

BrittanyV1519669694

I purchased the Perfect Sleeper Hanaway Plush model and I couldn't be happier. My previous mattress was years old and was just a regular spring mattress I had gotten from a friend. Before I purchased my Serta I usually woke up multiple times per night. I also have sleep apnea which doesn't make sleeping any easier, so when I got this new mattress and box spring it was like a dream come true. The first night of sleeping on it I slept great(I also got a Serta memory foam mattress topper which makes it even more amazing)! It's really comfortable and it feels like your body just melts into it. I would recommend Serta to anyone especially people with back problems or just have trouble sleeping.

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Overall Rating

Don't buy one

March 6, 2018

CyndeeC1520349132

It was nice in the beginning but after a few months start to sag it is a no flip so we would turn it around like the directions said still sag have a warranty on it called Serta and because I bought it from Big Lots I was told I have to go through them and Big Lots is giving me the run-around call Serta back to tell them what Big Lots said and they say there's nothing they can do well it's their product and the bed is worthless and for as much money as I paid for it I will never buy anything from them again and I recommend that you do not buy from them either I have gone to their corporate office so I have gone to everyone that I could and no one can help me so I have a mattress that is useless to me and a warranty that is useless from them and it's funny because the warranty is from Serta but Serta says Big Lots has to honor it and Big Lots has been no help whatsoever

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Overall Rating

Better Nights Sleep!!!

March 16, 2018

LynetteS1521233481

We had bought another brand of mattress set through our local furniture dealer in Omaha, NE., who carries every type of mattress brands you can name nationally and locally available online. I took a chance and ordered the mattress set online, I go by the reviews of previous buyers and read every detail I can on a product. This was not to be a firm mattress (even though it felt like a rock), of course I read the reviews and went by the affordability of the mattress and selected it. After trying it for a year this mattress was worse than our mattress we had for 15 years prior. I had to buy a mattress cover to soften up the mattress, in fact I bought another one because that one didn't work and we continue having aches and pains we never had before. Finally I started getting lower back pain whenever I laid in bed longer than six hours in which I never had before in my lifetime...and we finally gave in and thought enough is enough! My Dad use to own a furniture store in Omaha, NE., years ago and he always carried the best brand names of mattresses and he always recommended the Serta brand. I went through the large furniture store chain again online in Omaha, this time I found the Serta name with a great price including eleven previous owners who gave this mattress a "5" Star rating (the best) and my husband and I said lets order that one. We are both grateful we did, the Serta we ordered was the "Sanborn" style the tag with the name and a sheep were proudly displayed on the side of the mattress when we received it! I figure any company that takes time to do that must be proud of their product, and so Serta should be, from the first night we could tell this bed was of great quality and comfort. My husband woke up the next morning and said this mattress feels great, after just owning it since 2/20/18 not even a month now we no longer have the aches and pains we received from our prior mattress. We live in Iowa and the mattress warranty tag stated it was made in January/2018 and wouldn't you know at one of your plants in Iowa! We are happy campers and like my Dad said years ago and that he carried in his furniture store...you can't go wrong with a Serta! You make a great product at a reasonable cost!

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Overall Rating

Great Value for the Money

April 2, 2018

MikeW1522708503

My wife and I replaced a 25 year old queen sized Sealy Posturpedic mattress with two Serta Perfect Sleeper Plush Twin XL mattresses and two Serta Motion Essentials adjustable foundations. I did a lot of research before purchasing but ultimately made a decision based on price. We've been sleeping on the mattresses for about a 45 days now and really like both the mattresses and the foundations. We've never had adjustable foundations before but really like them for reading and watching tv. So far, we have no complaints about the mattresses or the foundations.

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Overall Rating

Dreamy comfort beyond expectations

May 15, 2018

GeraldineS1526400694

I had previously been sleeping on a mattress that was over 10 years old and the lumpiness was finally causing some serious AM grumpiness. So off went the old brand and in came this Serta Perfect Sleeper plush mattress. I had done my research and waited and tested and came to the conclusion this would be the solution to my back discomfort issues of late. Well it indeed solved that and if you have sleep issues, like difficulty falling asleep like I did, it's all over with this product. Pretty much as soon as I fluff my pillow and lie my head down, I'm out like a light. I also do not feel like I'm in a hammock anymore like the other mattress was like because it was just not the right level of firm. This is a firm and plush mattress and if that sounds contradictory then you must test sleep one at any retailer that carries this model. It's divine. It makes me feel like I want to sleep much longer than I ever did before. On top of that you will need to buy a better alarm clock because the snooze button has been getting a lot of use lately. Enjoy. I hope you get as much satisfaction out of your mattress as I am with this model.

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Overall Rating

Serta Perfect Sleeper Plush

June 18, 2018

BarbaraG1529345151

We bought this mattress because we thought it would be soft as we thought "plush" meant soft and it was soft at the store when we tried it out but it was very firm when delivered and we cannot afford to return it so I had to put a soft quilted mattress cover on it so my husband's shoulder would not hurt. That helped. At our age we need soft. I have a two inch memory foam mattress pad if I need to make it softer but so far the quilted mattress cover has helped.

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Overall Rating

Very Disappointed and Unhappy Customers

September 14, 2017

MorganW1505396363

We purchased a Serta Benson King size mattress 2 years ago from our local Big Lots. We are very unsatisfied and unhappy with our purchase. We heard so many good things about Serta mattresses so that is why we purchased one in hopes that it would help my husbands back trouble. We also were had a understanding that there was a lifetime warranty on the mattress. After only 2 years the mattress is breaking down and my husband is having back trouble again..... After contacting our local Big Lots they said there is nothing they could do..... Very frustrating!

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Overall Rating

love it

September 16, 2017

wesleyd1505569848

i love this bed so far. i like that you dont feel the person next to you getting in or out of bed. its so soft and plush but still firm enough for back support. my last bed was 10 or more years old and was a nightmare to sleep on. i am very satisfied with my purchase and cant wait to crawl into bed tonight. love it its like a pillow that surrounds your entire body.

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Overall Rating

A little soft

September 16, 2017

EstherC1505579781

When I tried the one in the store it was not so soft. I have a back problem and it is not helping me. The pillow top is a too soft.

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Overall Rating