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Ratings & Reviews

Ratings & Reviews

Overall Rating

Authentic Reviews

Not too shabby!!

May 11, 2017

rlhellin
Port St Lucie, FL

We received this bed, and was very impressed by it's appearance, quality and packaging. The mattress is about 14 inches tall, and as soon as we placed it on the box springs, we both crawled up and laid down. I could feel my body relaxing as I sank into the mattress. It is a soft mattress, that gives some support, so if you are looking for a mattress with great support, this may not be for you. I must say that we didn't toss and turn nearly as much, and both my husband and I felt we got a much better sleep than our older spring mattress. I also didn't feel hot, as one may think in sleeping on a foam mattress. This is a very soft mattress, and would have given 5 stars if it gave a little more support. So far, over all we are very pleased with this mattress after 10 days of sleeping on it!

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Overall Rating

Comfort Rating

Quality Rating

Length of Ownership
1 week

Best night's sleep

May 21, 2017

sbender

It's like sinking into a cloud. I love the way it molds to your body but provides the right amount of firmness. The comfort is incredible and the design allows for cooling and proper ventilation which is critical here in Texas. I've always had pillow top mattresses but lately my shoulders and back had been bothering me. After I began sleeping on this mattress I could tell that I was getting the right amount of support. I wake up feeling refreshed and the stiffness I felt previously is gone. Serta consistently delivers one of the best sleep experiences. I highly recommend this mattress.

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Overall Rating

Comfort Rating

Quality Rating

Length of Ownership
1 month

Poor Longevity

July 15, 2017

KathleenM1500123548

This mattress (icomfort Insight) was our first memory foam mattress purchased March 15, 2013. For the first few years, I had the best nights sleep of my life: no waking in the middle of the night, no lower back pain. We are now on year 4 and I am sleeping on the couch. The mattress has sagged and there are two dents where we sleep and a hump in the middle. I wake up several times during the night and the sagging has brought lower back pain. Since it is memory foam, I can't see the dents but can feel them. We are not heavy people either. My husband is 185 and I am 133. I am so disappointed in the longevity of this mattress, especially since I loved it so much in the beginning.

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Overall Rating

super comfy

August 9, 2017

HeatherJ1502250357

I love how comfortable this mattress is - it is so nice to sink into it at the end of a long day. We originally bought a Beauty Rest but exchanged it for the iComfort. We both prefer a softer mattress and this was the absolute most comfortable in the store. Considering we were exchanging the first mattress; we tried every mattress in the store. This mattress was significantly higher in price than the first one we purchased, but so far it is worth it. My one complaint is I sink in a little too far, but putting a pillow under my stomach has helped and I’m sleeping great.

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Overall Rating

Comfort and manufactured well

August 31, 2017

LindaC1504139648

We had a Tempur-Pedic for twenty years and were over-due for a new mattress. We thought we wanted another but were impressed with Serta's IComfort line. The Blue Max 3000 far exceeds our expectations and we are happy we purchased a Serta instead of a Temp-Pedic. The quality is impressive, the price fair and we are sleeping so much better.

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Overall Rating

Finally no more shoulder pain!

September 4, 2017

TashaT1504542802

I was using a Tempur-Pedic mattress for about 10 years and started noticing recently (last year or so) that I was having pretty substantial shoulder pain. I thought it was my pillow, so I tried SO MANY different pillows. Nothing changed except my stockpile of guest pillows. I was visiting my sister and slept on her iComfort mattress and was immediately converted. Her iComfort was so plush that I slept without tossing and turning, and I woke up the next day without ANY pain in my shoulders and neck. The next week I bought the iComfort Blue Max 3000 Elite Twin XL mattress and have been in dreamland since. I LOVE IT! My husband still uses his Tempur-Pedic because he likes a firmer mattress, and we have them pushed together. My new mattress was a little taller, so I bought my husband a new frame and now it is the perfect height. The only problem that I have with the iComfort is that my bulldog discovered it and now I have to share my bed with her! :o)

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Overall Rating

Great bed for less than the cost of the comparable competition

October 24, 2017

JudithM1508863996

We had given our queen bed to my son and were sleeping on a different poor quality, old king mattress when we bought this one. The first 2 nights we were sore and debated our purchase but by night 3, we slept wonderful. For the first time in as long as I can remember I woke up without back pain, and my husband's arms didn't go numb for the first time in a long time for him. I think those first couple of nights were our bodies getting used to a quality mattress after sleeping on one that was sub-standard. If you are going to buy a memory foam mattress, we do feel the cooling features are necessary. Don't skip this to save money or you will be too hot. The cooling is perfect on this one and this review is coming from a person who is always cold (my husband is always hot). This mattress suits us both. It has an extra layer to help it vent that the expensive competition doesn't have. We are still in the trial period, but we are both happy with it so far.

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Overall Rating

Awesome!!

November 16, 2017

MrsTinaMarieM1510821148

There is nothing that I don't like about this product. I'm blessed to own this product. My husband and I had to purchase two Twin XL. Reason's, I had an accident at work and my body is in sever pain day in and out. I was unable to sleep and hurt so bad I can't lay flat. My bed is like a hospital bed which I control and it is so awesome. The comfort of the mattress is beyond what I could explain. The night my product was delived, I was very happy. I went to sleep and I felt that due to the severity of my pain, this mattress was a God sent. Anyone who has severe pain in their body, this investment was well worth it. I will always be grateful that I can finally fall a sleep regardless if I'm sitting up or not. Thank you so much for bringing a peace to my body.

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Overall Rating

I was impressed with the mattress at first sight! But that all changed after the first night of sleeping on it.

December 13, 2017

DonH1513125802

I have had this mattress since June 2017 and I have struggled with how soft this mattress is, it does not have enough support and I wake up after about 3 to 4 hours of sleep in nothing but pain, from my toes to my knees, hips, back and shoulders. It's sad that I have had to purchase a firmer mattress topper to put on this mattress in order to be able to sleep on my bed. For the price of this mattress, I wish I had never purchased it. It's also very hot to sleep on for me! I have done everything possible to make it cooler, from cooler mattress pad and cooler sheets, it's still very hot to me! This has been a very difficult purchase for me! I wish I had my 500q back, it was a better mattress.

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Overall Rating

Love it

December 19, 2017

KristineB1513646379

This mattress is so comfortable! You sink right into it. I recommend this mattress! It is much taller then the mattress I had before so I'm still adjusting to that. I love this cooling mattress as I am a hot sleeper. This has helped me tremendously.

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Overall Rating

Complete comfort... Complete satisfaction!

February 20, 2018

JosiahG1519169970

Having been a Serta sleeper for the last ten years, I was thrilled to buy another Serta! I went from a pillow top, coil spring mattress to the Blue Max 3000 iComfort Foam mattress and I haven't slept better. They told me that it would take about 30 days to break in, but I honestly have to tell you I slept for 14 hours on the very first night of use. It may be a bit "too comfortable" because I fear I may not want to get out of bed to go to work. I will say that the Blue Max 3000 has already relieved the stress on my joints. I had planned to purchase the adjustable base for it, but instead went with a standard bed frame and box springs. The only down side of this was that I feel the bed is a bit too high off the ground and I somewhat feel like the "Princess and the Pea" getting into it. All and all, a great buy and sleeping experience!

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Overall Rating

Unbelieveable

March 1, 2018

EugeneH1519939572

I first bought and tried out the Simmons Black Mariela which I thought was too firm...after trying it out for 120 days, I decided to return it and although it ended up costing me more because of the restocking and additional delivery fees. I decided to go with the Serta IComfort and have never been happier...it usually takes me about five minutes to fall asleep but on the Serta..I knock out within a few minutes. Ive been getting the best sleep I ever had in years. The mattress is also fantastic at dissipating the heat from my body so I also sleep much more comfortably than I have on any of my previous mattresses.

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Overall Rating

Great product

March 5, 2018

AlanK1520278016

Product is exactly as you’d expect. Seems to be of high quality, very plush and the adjustable foundation is great. Still waiting for promotional pillows to arrive, but that will get taken care of eventually. This bed was definitely what I needed in regard to my sleeping needs.

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Overall Rating

GREAT

March 26, 2018

TinaS1522107136

Our last mattress was at least 20 years old so we were well over due to buy a new one!! We were unsure how to even go about buying a new mattress, how can you tell a mattress is going to be good by laying on it for a couple minutes in the store!? Well we tried other brands/types then we found the IComfort at Ashley's Furniture and we both fell in LOVE!!!! We love how it forms to your body and like cradles you! I was worried about the foam not rising after my laying on it because i'm on the heavier side but it's fantastic and rises right back up!!! We got the adjustable base for it and it is heavenly, I LOVE LOVE LOVE it so far!! Highly recommend it!

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Overall Rating

Very comfortable

March 29, 2018

MarshaP1522340303

This is an early review as I've only had this mattress 1 week however, loving it thus far. It did take a couple of days to get used to the foam compared to my last mattress which was more pillow toppy. I was tossing and turning all night and now getting a more sound sleep. I recommend this mattress.

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Overall Rating

I can finally sleep

May 11, 2018

KarenH1526006691

So, I have a multitude of issues that affect my sleep: chronic insomnia, arthritis in neck that causes arms to go numb when I lie down, and degenerative discs in my low back. My mattress was way to soft and painful. I tried and returned 2 other high-end mattresses but no luck. My final exchange was for this mattress and my life has changed. I look forward to crawling I to bed now. Arm numbness and back pain are at a minimum. If I have one negative to say it's that I don't find the bed to be at all cool. If you're a hot sleeper, like I am, this will be hot. Still, that's the trade-off for having everything else so I'm still happy.

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Overall Rating

WONDERFUL MATTRESS!

June 22, 2018

KevinK1529695719

NO DISLIKES AT ALL! After one and half month's of sleeping on this mattress, I've been having a much more restful sleep. It literally seems like you're sleeping on a cloud...not that I've ever slept on a cloud, but it I'm thinking it would feel like this! Absolutely WONDERFUL! I would highly recommend this mattress for side sleepers as the mattress is soft yet supportive. It cradles the body to a point where you don't toss around in bed to find a comfortable position to sleep. I went from one major brand and switched over to Serta, and I'm glad that I did as I had done extensive research before my purchase. THANK YOU SERTA FOR MAKING SUCH A WONDERFUL MATTRESS! I WILL DEFINITELY PURCHASE FROM YOU AGAIN!

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Overall Rating

Best Sleep I've Ever Had

July 30, 2018

MariaR1532919571

We purchased our mattress set a year ago. I don't typically write reviews but this mattress is awesome! I suggest getting the bamboo sheets as it allows the mattress to perform best. The only negative is I wish we had purchased it sooner. I suggest a really good strong base as just a metal frame doesn't quite support it well. We purchased a sturdy frame and have plans for the adjustable frame in the near future. You can't put a price tag on good sleep and if you have back, hip and other problems this mattress does aide in significantly better restful sleep!

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Overall Rating

Not soft. It's advertized elite plush soft, but it doesn't allow your hips or shoulders sink in.

September 28, 2018

MarvinV1538159226

Our old foam mattress was softer and more comfortable. We are trying to exchange it or get our money refunded after 2 months of tryin to adjust to this firm mattress.

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Overall Rating

great night's sleep

October 29, 2018

stever1540818243

I have suffered from back and hip pain for several years. I always felt the worst getting out of bed in the morning. One day my wife and I were talking and she mentioned that she wakes up in pain. At that moment we realized that our mattress was not the one for us. We just happened to be on vacation and happened upon a furniture store with serta mattresses. We went inside and looked around. The salesperson was very helpful and showed us the i-comfort blue max 3000 with the adjustable base. We knew instantly when we laid on it that it was the mattress for us. We never jump on anything right away, so when we returned home from vacation we decided to shop around. We had gotten a flyer on tempurpedic memory foam mattresses so we checked those out. I could not get over the sticker shock on the price. We located the serta mattress we tried on vacation at Mattress Firm. What a great experience!!! Very helpful staff and the price was right. We felt we got a very good value. Delivery and set up went without a hitch. We both felt the difference after the very first night sleeping on it. I wish we would have done this years ago. Our sleep has never been better.

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Overall Rating