Find Serta at a store near you

What is the difference between ordering from Serta.com and another retailer?

When ordering through Serta.com you are backed by the 120-night trial and 10-year limited warranty as well as free shipping and returns. All of which you won't find everywhere Serta products are sold.

Ordering through any other retailer means you are subject to their return policies and procedures. We are unable for these orders to assist in any with returns, exchanges, or refunds.

How can I compare mattresses available in a store to the mattresses available on the website?

Our mattresses are available for purchase at many different retailers throughout the United States. We allow retailers to choose and add a different showroom name to the mattresses they are selling in order to make the model unique within their store.

Since the model names may vary from retailer to retailer, the best way to compare these products is by looking at the product line and comfort level.

We recommend you test the products at different retailers in your area and base your decision on personal comfort level and price range.

Do retailers offer in-store financing?

Many do, but check with the store you are purchasing from to see what their options are.

Do retailers offer trials on Serta products they sell?

It depends on the retailer you are purchasing from, please be sure to ask before you buy.

If I buy in-store do retailers offer the same warranties Serta.com does?

Each retailer has different warranty policies, so make sure you check with them before purchasing.

If I buy in-store vs online, does Serta.com handle warranty claims or refunds?

Non-Serta.com Returns & Exchanges
Our retailer partners do not give us access to their systems, making refunds or exchanging of funds impossible on our end. The retailer that you purchased from should be able to help you directly with a refund or exchange.

Non-Serta.com Warranties
Your mattress warranty is likely covered by the retailer directly. Most retail partners will handle their own warranties.  If the retailer you purchased from is still open, please reach out to them directly for help in filing your warranty claim.

If the retailer you purchased from has closed or you've moved out of their service area, reach out to us directly at either 888-708-1466 or via email at warranty@serta.com. We will need verification (such as an order receipt and product/tag photos) to determine if we can provide further assistance.