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Start a Warranty
Claim Online

How do I start the warranty process?

All warranties MUST be started by the retailer where the mattress was purchased. Refer to your receipt from purchase for store contact information.

You may continue to initiate your warranty claim if any of the following is true:

  • I purchased from Serta.com
  • My retailer has closed
  • My retailer is not currently selling Serta products
  • My retailer has told me to call Serta
  • I have moved more than 50 miles from the original delivery address
  • What you’ll need to get started:

    You will need to have your purchase receipt along with the law tag information available to complete this form. There is a law tag on both the mattress and box spring.

    What’s next?

    The information that you provide in this form will be reviewed by the Serta warranty team Monday–Friday, 9am–5pm (ET) and you will be contacted within 3 business days with next steps. There will be an inspection fee. There will be a delivery fee if approved for a replacement.