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Ratings & Reviews

Ratings & Reviews

Overall Rating

Authentic Reviews

Best Night’s Sleep Ever

July 24, 2018

MichaelS1532460316

I will always buy a Serta mattress. This is our second one and Serta leads the industry in innovation while listening to customers for new product improvements. Our dealer is awesome, thanks Mattress World, Kerrville, TX!

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Overall Rating

Feel like I’m sleeping at a hotel

August 25, 2018

KS1535163603

Pros: Soft, supportive, motion isolation, quality materials. Cons: Time to get used to feel and break in. Me: 107 lbs, side sleeper and sometimes back, tailbone injury several years ago. I loved my previous Spring Air innerspring full size mattress, but after 11 years of my husband and I sharing this bed, it was worn and time for a bigger size. That company wasn’t available at our local store and we went with Serta because of its track record. We originally chose the iComfort Hybrid Blue Fusion 200 plush, but after 1.5 months I woke up with back muscle pain every day from day one. I’m 5’2” and 107lbs and was not sinking in enough (definitely feels like sleeping on top of the bed) which is what I thought I needed for lasting firmness, but pain was too great. We switched to the 1000 Plush Pillow Top and so much better! Now I feel like the bed gives me a light hug before I fall asleep. Going from innerspring to Hybrid, mainly the memory foam feel, takes some getting used to, but it I love the fact that my husband (175lbs 5’ 10”) doesn’t wake me up when he moves or I don’t sink into his side because he’s heavier than me like I did with our old innerspring. Overall feels like a hotel bed, supportive, but still a slight bouncy feel.

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Overall Rating

Great Mattress - Din’t Buy Adjustable Framr

September 28, 2018

JayS1538148022

Extremely comfortable nattress. Would highly recommend it. We went through Stearns and Foster and Beauty Rest mattresses and replaced both with the iComfort. It hits the sweet spot between comfort and firmness. Our experience with the Perfect Plus adjustable bed frame, unfortunately, has not been good. The frame was delivered with a defective leg that collapsed the first time we slept. Serta referred us to the manufacturer, who said that legs are an accessory and not covered by the warranty. (It’s probably a bad sign when “Leg Replacement” is one of the phone tree items.) I said the leg was defective when delivered. The manufacturer said it was the store’s problem. Two weeks later, despite the store’s stellar efforts, the issue still has not been resolved. Buy the mattress. Five stars. Don’t buy the adjustable bed frame. Can you give zero stars? The manufacturer will not stand behind it.

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Overall Rating

Sleeping Better and Loving It

October 24, 2018

AmberF1540344100

I recently purchased the iComfort Hybrid Blue Fusion 1000 Plush Pillow Top Queen Mattress with the adjustable base. I absolutely love it. I love the cooling activity. I no longer wake up covered in sweet. My back and hips also no longer hurt in the morning. I am also enjoying the adjustable base. I am still trying to sleep under zero gravity but with being a side slipper I find sleeping flat is still best for me. However, I recently had a cold and loved being able to raise my head. All in all I am very happy with this purchase. I had a normal mattress with box spring before so I am very happy I purchase the Hybrid and would recommend to anyone to purchase the Hybrid as I feel like you are able to have the best of both worlds.

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Overall Rating

True Comfort

January 18, 2019

DaleH1547839674

We really like this bed so far. We have slept on it for two nights now and we are loving it. The adjustable foundation on the split king makes it possible to find your personal comfort zone with no pressure points. The plush top is also a big plus as it adds to the comfort. We also love the massage feature! You will find it hard to stay awake when this is on! We had an adjustable air bed that was fairly comfortable but our new bed with the adjustable foundation far exceeds it. I have enjoyed two nights of quality rest and I'm certain there will be many more. The only downside is the foundations are very heavy. (There are 2 XL twin foundations on a split king). It definitely requires 2 strong people to install them. The installation instructions reflect that information clearly. You will not be disappointed with this Bed!

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Overall Rating

My iComfort Hybrid mattress

February 7, 2019

PatriciaJ1549569725

Serta is a brand I felt I could trust. After shopping around and trying different brands of mattresses, I felt the Serta iComfort Hybrid addressed my needs in purchasing a new mattress. I have lower back issues and also Sleep Apnea. I have slept on my new mattress for five nights and have already noticed improvement in my sleep quality. I look forward to many more nights of comfort with my Serta mattress.

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Overall Rating

Very comfortable and reduced my back stiffness in the morning

June 10, 2019

ChristineR1560174869

I have only owned the mattress for three weeks, but so far it has exceeded my expectations. My old mattress was around 15 years old and was an innerspring mattress. My husband and I shopped around for mattresses and kept going back to this hybrid mattress. It seemed to be very comfortable with an adequate amount of support. It was a good decision. I have slept much better at night. I can no longer feel movement in the bed when my husband turns over at night. The mattress is very comfortable but not too soft. I'm a side sleeper and this mattress has reduced the amount of back pain/stiffness that I tend to feel in the morning. I also feel much more rested in the morning. The only negative thing I experienced was this mattress set was about 4-5 inches taller than my old mattress set and it made getting into and out of the bed difficult for me since I am a little over 5 feet tall. For a delivery fee, I was able to exchange the standard box spring for another box spring that was 4 inches shorter. That made a big difference. I wish I was aware of the two different size box springs at the time of purchase. Overall, I would highly recommend this mattress.

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Overall Rating

EXTREMELY Comfortable with EXCEPTIONAL Customer Service

May 29, 2018

RebeccaM1527627318

I am extremely impressed with the quality of this mattress and the exceptional customer service. The last mattress I owned was a Queen size. We decided to upgrade to a King and found that Serta.com had great financing options! We went to a local furniture store to lay on some Serta mattresses and found our perfect one! This bed feels like you're sleeping on a cloud! I feel refreshed and have NO aches and pain when I wake up in the morning now! We used to sleep with a million pillows around us to try to get the right support we needed, but now this mattress does it all for us! All extra pillows are now officially gone! Serta.com had such a great financing offer, I decided to ordered online. I had a couple questions, so I called Serta.com customer service. The customer service rep on the other end of the phone was UNBELIEVABLY nice and helpful! She went above and beyond any expectations I had to make sure we were satisfied customers! She went as far as to voluntarily offer us deals that were not listed online! The purchase experience and the product itself was an incredible experience and I would highly recommend Serta.com to anyone looking for exceptional customer service and quality product!

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Overall Rating

Really loving it now!

April 7, 2019

VeronicaH1554674736

At first, I wasn’t too crazy about my new mattress. I loved that it was freshly made for me, but it was nowhere near “plush” to start. I was concerned I received the wrong mattress until I double checked the tags. What I discovered being new to this model mattress is there’s a “break in” period, at least it was for me. I’ve now had my mattress for 60 days, and it has softened up nicely and feel so comfortable. I still wouldn’t characterize it as “plush” just yet, but still loving it and getting great support! It knocks every other mattress I’ve ever owned out of the ballpark. I’m now a Serta convert!

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Overall Rating

Great mattress!

April 15, 2018

Seramamama13
Burton, MI

Pros: soft, supportive, conforming, limited motion transfer, memory foam hybrid, tall mattress Cons: cooling technology, doesn’t work as well with a mattress protector, doesn’t work for extremely thin people. The Blue Fusion 1000 Plush Pillow Top mattress is the nicest mattress I’ve ever owned. It is extremely soft yet very supportive. As someone who suffers from back and hip pain, this mattress provides enough support and softness to keep me comfortable. I don’t wake up with my arms or legs going to sleep either. We are currently using the mattress on a platform bed frame instead of the boxspring as the boxspring was damaged by the delivery company. Overall, this is an extremely tall setup, I couldn’t imagine using the box spring with this raised platform, we wouldn’t be able to get on the bed. The mattress itself is 16”, so you’ll have to be sure to buy sheets that fit deep mattresses. There are many things about this mattress that I like including the fact that it is so soft, comfortable, and supportive. But, there are a couple things I’ve decided that I don’t like while sleeping on this mattress. Since I plan to have this mattress for at least 10 years I did buy a zip up allergy mattress protecter case. The mattress is much more comfortable without this on. I think there’s too much tension across the mattress with it on and you don’t sink as well. That being said, as a very thin woman (under 100lbs), I don’t exactly think I weigh enough to get the full conforming comfort from this mattress. However, my husband says is the best mattress he’s ever slept on. He finds it extremely comfortable and conforming. Another aspect that kind of took me by surprise is the cooling effect. I freeze year round, and while sleeping on this mattress I can’t seem to keep warm. Usually mattresses have a warm spot where you lay, I do not find this the case with this mattress. I seem to wake up cold a lot. But again, for those that get warm this would be fantastic. My husband finds the cooling effect to be an invaluable aspect of this mattress. Even though this mattress has a couple things I don’t like, it is extremely nice. Additionally, I like that I don’t wake up when my husband moves around, there’s not much motion transfer. We both are getting way better sleep than we’ve ever had because of this mattress. All in all this is a really great mattress. It’s plush, comfortable, supportive, cooling, and provides a great night of sleep. I would absolutely recommend this mattress.

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Length of Ownership
1 month

Love the new bed!!

August 5, 2018

JaneB1533484284

Went from a queen to a king...love the comfort and coolness of this bed. My husband used to walk the floor at night because he could not get comfortable in our previous bed...now he snores all night long!!

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Overall Rating

Not worth the price!

September 11, 2018

RhondaH1536702638

We purchased the icomfort about 2 months after a house fire 9-11-2011. Loved the mattresses until about a year ago it started breaking down the fiber in the mattress. Called to have someone take a look at the mattress and serta didn't have anyone to come out so they had the store manager where we bought the mattress come out and take a look. The mattress on the edges and in the middle are breaking down due to normal wear they say. The mattress is only 6 1/2years old and we paid a pretty penny for it. They do not want to stand behind the 20 year warranty! They should have put in the warranty does not cover if fibers break down in the mattress.. OK my question is what doe the 20 year warranty cover if anything. Very disappointed in this mattress. I would not recommend Serta to anyone.

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Overall Rating

Disappointed

December 16, 2018

AnnaT1544927330

We ordered our Blue Fusion 1000 Plush Pillow Top King Mattress at JCP before Thanksgiving and we weren't very happy what we got. I think either they have delivered us the wrong mattress because it is definitely the right one I can guarantee. We have tested and did our shopping around before we made our final choice what we wanted and the reason we chose is the extra comfort and softness of this product. Unfortunately, we are laying in a firm bed. Also, the quality was very poor made. Can provide photos. The stitches are coming out? Also, I noticed that there was no label tag on the side of the mattress . I took some photos at other Mattress Store for this item for comparison for my own reference. We have contacted JCP and they said they will send us a replacement. I just crossed my finger that we will get the right mattress this time. I am just wondering if there is such factory out somewhere that can manufactured fake Serta products?

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Overall Rating

Very comfortable

July 23, 2018

BrianW1532382242

I suffer from chronic nerve pain and this mattress has definitely helped me sleep through the night. My wife and I got the Serta Motion Essentials Adjustable Foundations and it has helped both of us. All I can say is go to a store and try this bed out.

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Overall Rating

Absolutely Impressed

February 20, 2018

KayD
Charlotte NC

Amazing! I can't put into words how much I have truly enjoyed this mattress. The comfort and softness of this mattress is truly like getting into and sleeping on a cloud. The pillowtop is perfect and the quality is truly superior. I am one who tries at least a dozen mattresses before I buy one and this one is perfect. Don't hesitate one bit in purchasing this mattress. Sleep is so vital to our core health and you will see the benefit of a sound comfortable sleep. I no longer wake up tired and restless or with any back aches.

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Length of Ownership
1 month

Very high quality

January 4, 2019

TonyY1546619962

Very comfortable mattress, I like that is has coil springs but also has the newer memory foam/gel technology. A huge improvement over our old Sleep To Live mattress. We are finally getting a good nights rest!

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Overall Rating

Heaven!

February 15, 2019

BrianS1550198807

We just moved into our new home and needed a new mattress. Our old one was 20 years old and in bad shape. We decided to go for top quality and longevity this time and the Serta ICH Blue Fusion 1000 Plush Pillow Top is perfect! We haven't slept well in a very long time and the first night on this mattress was amazing! It felt like sinking into pillowy softness. We are so glad we purchased this mattress, it is a great long-term investment and so worth it!

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Overall Rating

Sleeping on a Cloud

February 24, 2019

SherryC1551038201

I love the soft, yet perfectly supportive comfort of this mattress. We previously owned a latex foam mattress and over time, it felt like I was sleeping on a rock. The quality of this mattress surpasses all others that we tried!

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Overall Rating

Definitely NOT plush

March 5, 2019

KimH1551819812

So, this mattress is definitely not a plush pillow top. It’s also definitely not on the softer side of mattresses where it shows on the scale. The only reason it gets two stars is it’s not the worst mattress I’ve slept on. But if you’re looking for a soft plush mattress don’t buy this one.

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Overall Rating

It is so comfortable!

March 9, 2019

NormanC1552153338

I like the plushness of the pillow top. My hip pain is almost gone after one week. I bought a new set on the advice of my doctor and Pat at Macy's did a fine job of comparing the different brands.

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