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Ratings & Reviews

Ratings & Reviews

Overall Rating

Authentic Reviews

I am now a "Firm" believer in a firm mattress.!

February 23, 2018

North Carolina

For the majority of my life I have slept on a medium to soft mattress. Being a larger male I contributed my aches and pains every morning to a lifetime of playing sports and let's face it, my age. Until now. This mattress was a shock to me. The first night I slept on it my immediate reaction getting into bed was how it didn't dip or depress from the weight of my body. While feeling soft it gave me tremendous support. That support didn't feel "hard" or "stiff" as I expected. I still felt the softness of the mattress but with the added support to keep my body from sinking into the mattress. I woke up with no discomfort. No aches or little pains in my back as I have had for years. The real test was my wife. Her first reaction was to consider a mattress topper as she felt this would be too "hard" for her. But she gave it a few days and she reluctantly admits she too feels so much better in the mornings. She didn't buy the topper and feels no need for it now. The mattress is well made with tight stitching. Even though this mattress is firm it has the softness of a luxury mattress. I'm a firm believer in you get what you pay for and can honestly say you will appreciate the quality of this Serta mattress. The mattress has a depth of approximately 13.5". Combined with the boxspring height of 9" you have a total height of 22.5". Keep this in mind as my wife immediately noticed the height difference from our old mattress. Overall the quality and value are spot on with this set. I have had more expensive and less expensive sets over the years but this one tops the charts for me and happily my wife as well.

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Overall Rating

Comfort Rating

Quality Rating

Length of Ownership
1 month

Best night's sleep in a looong time!

August 4, 2018


Not too hard, not too soft, but just right is how I would describe my new Serta iComfort Blue Fusion 100 mattress. Huge decrease in joint pain after just the first night on this mattress....should have bought it years ago! Before this I was sleeping on another leading brand mattress. I looked at them again while shopping for a new one and discovered that they are now way overpriced. So glad that caused me to abandon brand loyalty and try a Serta! Additionally, I was impressed by the extensive knowledge of bedding that sales agent Rick Hill displayed and I also appreciated his unrushed, no-pressure style. Delivery service was also a pleasant experience. Will be looking for more of the same from Serta the next time I buy bedding.

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Overall Rating

It seems to be living up to the sales rep information about the mattress

September 7, 2018


My wife and I like the fact that we can set different setting for each of us and have different positions and massage times , etc

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Overall Rating

I really love Serta mattresses!

September 15, 2018


This is only the 2nd Serta mattress set I've ever owned. Due to budget restraints through the years, I wasn't always able to purchase what I wanted for what I needed. For the last 5 years, I was sleeping on an old mattress. I don't know what it was as it was in my parents' home but it would never have been my first choice if I'd had a say. When you have springs you can feel and sagging that doesn't bounce back and every morning it feels like a chore to roll out of bed, it's past time to upgrade. I really like the Blue Fusion 100 but I don't love it. After 2 weeks, I do sleep better but I have found that the memory foam doesn't seem to be as thick as I thought it might be so it almost feels too firm. I do still have a few body aches but not nearly as bad as before and after a few good stretches, those aches subside quickly. I think that comes from being able to finally sleep well and once I'm in a comfy position, I don't move so my joints get stiff. I almost decided on the Plush version but I'm not a fan of pillowtop mattresses though I'm thinking it might've provided just the right amount of extra cushion to decrease my body aches even more. If you had a hybrid mattress that fell in between the firm and medium without a pillowtop, I would've bought that in a heartbeat. I know the Blue Max 1000 Cushion Firm might have been the way to go but that was not in my budget. There's always next time :). Overall, I know I made the right decision to buy a Serta.

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Overall Rating

The best sleep ever...

October 6, 2018


I knew that I wanted a Serta set... I also knew that I could no longer get a decent night's sleep on a softer mattress. The minute I tried this mattress, I knew. The salesman showed me three different beds and advised me to get into my normal sleep position and maintain that position for 10 minutes, saying that if I was still comfortable after that time, that's the one I should choose. It took me a few nights to get used to the firmness, but my sleep is SO much better! When I get up in the morning, I feel totally rested and ready to go. I would highly recommend this bed (and have!) to everyone. My best friends bought one after trying mine out - 3 days later! Thank you!!!

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Overall Rating

Do not buy this mattress: I-Comfort Hybrid Blue Fusion 100 Firm

October 28, 2018


I purchased a I-Comfort Hybrid Blue Fusion 100 Firm mattress on Sept. 1, 2018, but it wasn't delivered until Sept. 17, 2018. Immediately after getting this mattress I was impressed with it's comfort and support. However, after two weeks, I started having lower back pains while sleeping and hip pain after rising. I was taking Ibuprofen to help me sleep. The vertebrae in my lower spine were grinding against each other causing me great pain. It got to the point that one night while trying to sleep on my side I put my fist to the bottom of my spine and pushed in on the sore area and felt the vertebrae click and slide back into place, easing the pain. This has happened several times. After using the mattress for only THREE weeks I spun it around hoping to have some relief, but that didn't help. The mattress has caved in so much it's like sleeping in an open hot dog bun. I have to climb up and over the edge to get out of bed. I have found that sleeping on the very edge, where the mattress is stronger helps somewhat. The retailer where I purchased the mattress is temporarily closed so I can do nothing about a refund or return.

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Overall Rating

A Great Night's Sleep

December 2, 2018


We recently purchased the iComfort Hybrid mattress. It replaced a Sealy Posturepedic that was more than a decade old. We noticed an immediate difference from the first night. I was a little worried about the new mattress being too firm, but that extra support is what we were missing. My wife and I were out cold as soon as we closed our eyes. There is virtually no motion transfer and the memory foam is soft enough to be comfortable while providing great support. This is a great couples or larger person mattress, our combined weight seems to compress the top layers a perfect amount. So far it is not overly hot, but I would recommend good pillows to help position your head, especially if you are a side sleeper. There was a faint chemical odor when we removed the plastic, but it hasn't had any adverse effects on sleep quality. We are really happy with this mattress so far. It was a great purchase!

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Overall Rating

The Best Christmas Present Ever!

February 11, 2019


Wow my husband and I was asked by his lovely mom if we would like a bed for Christmas! She noticed we were always complaining about our bed, how bumpy it was and so uncomfortable, we were having back pains and since it was over 30 years, she thought it might be a good idea to get a new one. So we picked it out, I almost fell asleep on it while we were still in the Store! This is the most comfortable bed I ever laid on. My husband will get in the bed and I can’t feel him climbing in, the bed doesn’t move at all, like our old bed. I can turn on the head vibration on and just feel my stress and tension leaving my body. It’s absolutely heaven! I’ve told everyone about it friends and relatives and neighbors, I feel like a walking commercial sometimes! I really recommend this bed and I will always buy SERTA from here on out!

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Overall Rating

so far we are loving this mattress. I would recomend it.

March 22, 2019


we like the firmness of the Serta Blue Fusion Icomfort Hybrid mattress. It is a dream compared to the mattress we had for only 7 years that sunk in the middle causing back problems.

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Overall Rating

It was like sleeping on the cement sidewalk

March 27, 2019


I have a bad back and my previous mattress was sinking in the middle. I purchased this mattress after testing it against several other mattresses in the store. I managed to sleep on this mattress one and half nights before resorting to sleeping on my futon sofa in my sunroom. I cannot describe the level of pain I was experiencing after trying to sleep on this mattress the first night. It in no way provided the same comfort I got in the store. I assume this has to do with the store demo having been broken in by the numerous customers who have tested it out. The second night (half night), I cushioned it with a padded mattress cover, a memory foam topper and several quilts/blankets to no avail. It is like sleeping on the cement sidewalk. My mattress was delivered on a Saturday and Monday I called the store and returned it. I selected a different Serta mattress with padding and I am currently waiting for its delivery. I'm hoping for better success!

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Overall Rating

Very comfortable and firm

May 11, 2019


Iseries Hybrid 100 Firm mattress we bought has really helped us with our back and we are able to sleep much better.

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Overall Rating

iComfort Hybrid

May 16, 2018


The iComfort Hybrid is an amazing bed! I've been having the best nights sleep! I couldn't have asked for a better bed. The price of the mattress was reasonable and it's the best purchase I have made.

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Overall Rating

So far, so good.

May 20, 2018


I was in desparate need of a new mattress. After researching all brands and taking the brief test in the store, I opted for the Firm Blue Fusion. I have had it a month, and it has been great.

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Overall Rating

iComfort Blue Fusion 100

May 21, 2018


No sag and the firmness we were looking for. And offers a cool top foam surface.

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Overall Rating

Looking forward to a good night sleep.

May 31, 2018


Our other old mattress only lasted for three years due to the sinking of the mattress. It only had a year warranty which we were over the date. Had no other chose but to buy a new mattress. Sale person recommended we try the Serta firm. It was love at first sight. Love the fact that my husband will not feel me move around. Happy sleepers, happy marriage. Thank you Serta.

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Overall Rating

Finally a good night sleep!!!

June 1, 2018


The Blue Fusion 100 is not too firm and at the same time not too plush. It has enough support to keep your body from sinking in. It has a softness to it. I can sit on it without it making my back slouch. The mattress stayed cool through the night. My husband is now sleeping through the night. Would highly recommend this mattress to my friends and family and anyone reading the reviews!!!

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Overall Rating

I love Serta!

July 6, 2018


I love my new Serta Mattress! I come from another country where Serta mattresses are imported and compete really well with the good quality national brands. This is how I know about Serta. Being in the United States and with the idea to buy a good mattress, I did not have doubt to choose one Serta. I have always liked the innersprings mattresses so I found Serta combines them with memory foam in some of the mattresses (hybrid) plus the gel memory foam. Serta means to me Quality and Comfort. Buy a Serta mattress is to have invested in my physical, mental and emotional health because if I can sleep deeply and rest well, I will wake up recharged, ready to begin the day full of energy. I was sleeping on an old mattress and I had back pain in my lower area, besides to sweat during the night even in winter. With my new mattress (Serta) it is past history. If your are planning to buy a mattress, I really recomend you to buy a Serta Mattress. I am happy and in love with my Serta Mattress!

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Overall Rating

A perfect night's sleep!

July 15, 2018


My wife and I purchased this mattress after years of sleep discomfort on a "non-Serta", queen mattress. At the time we thought we were getting a good deal at a "mattress specialty" store and felt as though the sales person was just trying to meet his quota. The mattress was good for a year or two. And then our sleep patterns started to change which made us feel sluggish and cranky. We thought it was just us getting older and didn't think it was the mattress because we paid a lot of money for it. 6 years later, we decided we should try a king sized bed to see if that would help. We tested 20 or so mattresses and the Serta iComfort was the most comfortable for the both of us. Our sales person at the locally owned furniture store was awesome and gave us a great rundown of all the mattresses features. We also loved the fact that it promoted cooling since my wife says I am like a furnace at night. But the best part is...we now have a larger, more comfortable mattress for less money we paid for a queen mattress 6 years ago. I am now reviewing this mattress 1 month after we purchased it and I have to say, we feel young again. The iComfort is so comfortable we feel like we are catching up on missed sleep. I cannot tell when my wife turns over or moves ever so slightly which is great since I am a light sleeper. We actually have that, "i don't want to get out of bed ever" feeling. We highly recommend this mattress to those who like a firm feel, with a soft embrace of slight memory foam. This is an A product and we are so glad to have pulled the trigger on this one. Well done Serta! Well done.

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Overall Rating


September 24, 2018


My husband just bought this bed and have nothing bad to say about the bed or Serta, the bed we purchased for just to form for our likings so we have requested an exchange for a different Serta bed. Their customer service is excellent..

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Overall Rating

Excellent quality

September 27, 2018


Great firmness! No sags or low points, easy to move around on!

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Overall Rating