About this Model

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Ratings & Reviews

Ratings & Reviews

Overall Rating

Authentic Reviews

the selection was easy and the help was magnificent your sales person ALICIA was grest very knowledge and OH SO HELPFUL

August 13, 2019


we love it and it can not even stand up to the last mattress we had .....we had it for only 4 years and it developed a hill in the middle and was so uncomfortable well all i can say is SERTA is our mattress from now on my wife loves it and we been getting a great and restful night sleep since we purchased it i tell all my friends and family about it OH one other thing we also love the bed sheets we received with our mattress

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Overall Rating

Very comfy

November 16, 2017


My wife and I slept on this mattress at a 4.5 star hotel and fell in love with it! Wife wakes up pain free and I wake up well rested and ready to take on the day! Would recommend this mattress to anyone looking for a better night sleep!

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Overall Rating

Great Mattress

July 10, 2019


The mattress is very comfortable. We has stayed at the Golden Nugget in Las Vegas a few years ago and the mattress was so comfortable that you didn't want to leave the room. When I ordered the mattress the company said it would be built for me, and they were not fibbing. It was built in Salt Lake City, Utah - now that is made in the USA. The service that I received and the price was even better. Thanks!

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Overall Rating

Ypes. What the heck?

August 1, 2018


We LOVED this bed while sleeping in at a hotel for almost two weeks. So much so that we got the exact numbers off the tag and tracked it down to the Serta Hotel website . Ordering was easy, but sleeping in it wasn’t. Way too soft for me. Backache and pain. I gave it a month as suggested , but it just wasn’t a good fit for me. Returning it has not been a smooth journey, but mostly sad as this bed does not seem to be the same bed we spent our vacation in. :( Was told the manufacturing process has not changed but I’m not sure how that could be true?

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Overall Rating

Very comfortable bed

August 5, 2019


This is is a great bed. I first experienced this bed at The Cosmopolitan of Las Vegas. It is very comfortable because its soft on top, but firm on the bottom. 10x better than our last bed.

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Overall Rating

ordering, delivery and service were easy and bed is comfortable!

January 14, 2019


I like that it can be turned and flipped and has labels to help me keep track of doing so.

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Overall Rating


August 2, 2018


I bought the original Presidential suite pillow top in 2012 after having a wonderful 2 months of sleeping on the same mattress at a Marriott Residence Inn. However the mattress has broken down in less than 6 years and even with just one person using the bed, you roll to the center. It also lost any feeling of pillow top comfort. It’s definitely not the feel I had at the Residence in. I even tried an expensive Serta gel top and I still felt like I was rolling to the center. So time to move on and get a new mattress. Disappointed!

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Overall Rating

Not what we were expecting

September 3, 2017


We stayed at Pasea Hotel in Huntington Beach, California, and the beds were incredible. They were soft and left us feeling refreshed in the morning. They told us it was the presidential suite II, and I double checked with them later to make sure. We ordered it and just got it 3 weeks ago and now we can't hardly sleep. The bed is hard and uneven. Our backs hurt every morning. This is the worst purchase I have ever made! Never again will I buy a bed from Serta. We are going to have to throw our money away and by another bed since we can't return this one.

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Overall Rating

Easy way to order a great mattress

February 28, 2019


We used Serta Direct to order a King Set of the Presidential Suite Plush mattress set after staying at a hotel that featured this mattress. The mattress set was made to order for us, delivered to our door and set up by a great delivery company. It took a few weeks for my back to adjust to the new mattress, but now we love it. Highly recommend Serta Direct

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Overall Rating

I bought this mattress from QVC on tv, not knowing if I was going to like it. I now sleep like a baby and we do not count any sheep.

November 4, 2017


we love the double pillow top and the firmness of the mattress in addition to the great box springs that come with it, Delivery was included and they also took away the old mattress and box spring. We are highly happy and recommend this mattress to any seeking back pain relief.

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Overall Rating


October 13, 2016


I had an original Presidential Suite Mattress. It broke down after six years and I was really upset as it was the most comfortable bed I had ever had. Serta no longer makes the Presidential Suite, so they recommended the Presidential Suite II. I didn't think there would be that big of a difference and I was way wrong. The original bed was like sleeping on a cloud. It felt like you were literally floating on air. The Presidential Suite II looked pretty much the same, but it was hard as a rock. I don't honestly think that anyone could actually find this bed comfortable, unless you were really into pain.

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Overall Rating

Comfort Rating

Quality Rating

Value Rating

Length of Ownership
3 months

Great Mattress

June 28, 2017


Good Morning; The product was wonderful nothing to dislike! We actually called the hotel to found out what mattress brand they had. Highly recommended:)

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Overall Rating

So comfortable

August 7, 2017


We sleep like we are in a luxury hotel everynight. Worth every penny

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Overall Rating

Great product

August 17, 2017


The mattress and sheets certainly exceed our expectations. Service was exceptional in every way.

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Overall Rating

No good

September 9, 2017


Horrible. We had to replace it after 2 years. We bought it because it was used at the cosmopolitan in Vegas. They must switch them out every 6 months.

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Overall Rating

Comfort from the first night.

September 19, 2017


My sleep has improved so much since getting this mattress. It is perfect, not too firm, not too soft.

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Overall Rating

Very pleased. comfortable with enough cushioning, but good support. Like that it can be flipped.

October 25, 2017


Slept on this mattress in several Marriot hotels. It is very comfortable with sufficient cushioning. Don't feel my wife's movemnts during the night. Much less tossing and turning.

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Overall Rating

Most Comfortable Mattress In The World

November 1, 2017


Beyond satisfied with the king size Serta Presidential Suite II Pillow Top mattress!! Initially amazed by the softness and nice support of this mattress model at Delano Las Vegas, we decided to buy the same model for our new home. The overall experience is great (helpful sales representatives

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Overall Rating

Blend of Soft and Firm

November 2, 2017


This is a mattress that takes time to wear in. It has a firmness to it, but the plus top on both the top and the bottom of the mattress make the top layer feel very soft. I believe that for the price this is a very good purchase.

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Overall Rating

best mattress for the money!

November 28, 2017


I love the mattress... at first it was a bit still but once it was broken in it is exactly what I wanted Thank You Serta!!!!

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Overall Rating