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Ratings & Reviews

Ratings & Reviews

Overall Rating

Authentic Reviews

Comfort from the first night.

September 19, 2017

DianeD1505827349

My sleep has improved so much since getting this mattress. It is perfect, not too firm, not too soft.

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Overall Rating

Very pleased. comfortable with enough cushioning, but good support. Like that it can be flipped.

October 25, 2017

DavidW1508960126

Slept on this mattress in several Marriot hotels. It is very comfortable with sufficient cushioning. Don't feel my wife's movemnts during the night. Much less tossing and turning.

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Overall Rating

Most Comfortable Mattress In The World

November 1, 2017

YAFFAC1509579672

Beyond satisfied with the king size Serta Presidential Suite II Pillow Top mattress!! Initially amazed by the softness and nice support of this mattress model at Delano Las Vegas, we decided to buy the same model for our new home. The overall experience is great (helpful sales representatives

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Overall Rating

Blend of Soft and Firm

November 2, 2017

ClydeM1509584965

This is a mattress that takes time to wear in. It has a firmness to it, but the plus top on both the top and the bottom of the mattress make the top layer feel very soft. I believe that for the price this is a very good purchase.

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Overall Rating

I bought this mattress from QVC on tv, not knowing if I was going to like it. I now sleep like a baby and we do not count any sheep.

November 4, 2017

RicardoH1509832750

we love the double pillow top and the firmness of the mattress in addition to the great box springs that come with it, Delivery was included and they also took away the old mattress and box spring. We are highly happy and recommend this mattress to any seeking back pain relief.

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Overall Rating

Very comfy

November 16, 2017

PatrickW1510865134

My wife and I slept on this mattress at a 4.5 star hotel and fell in love with it! Wife wakes up pain free and I wake up well rested and ready to take on the day! Would recommend this mattress to anyone looking for a better night sleep!

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Overall Rating

best mattress for the money!

November 28, 2017

PatriciaK1511900878

I love the mattress... at first it was a bit still but once it was broken in it is exactly what I wanted Thank You Serta!!!!

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Overall Rating

Pretty comfy

January 7, 2018

ErikaR1515285067

Overall it's comfy and I'm happy with it. Minus one star bc I wish the pillowtop was even softer and fluffier.

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Overall Rating

Appears sturdy and adequately firm for comfort

February 4, 2018

MikeA1517715389

It held up for 7 years, but then began to sag in the center. This necessitated replacement, and we have been generally pleased with the overall durability, along with satisfactory level of quality of sleep over the years.

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Overall Rating

Absolutely Perfect

February 21, 2018

KarenL1519231392

We replaced our other mattress with our new Serta and we are both delighted. The comfort is beyond any other mattress that we've purchased. We've had it for just a couple of weeks but in that short time we have noticed a definite difference in our ability to sleep comfortably throughout the night.

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Overall Rating

it's very old now

March 5, 2018

HassanM1520270632

lately i have felt a lot of pain on my shoulders and back :(((((

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Overall Rating

Very Comfortable but a Little Too Soft

April 25, 2018

ElizabethR1524634171

I like this mattress a lot, but it's a little too soft for my back. I wake up and feel like my backside is sinking (sort of the way you would feel on an air mattress that is leaking air). Also, I am hot-natured, and I feel slightly warm on this mattress. I will hopefully be able to exchange the mattress for one that is more firm.

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Overall Rating

Ypes. What the heck?

August 1, 2018

EricaS1533154249

We LOVED this bed while sleeping in at a hotel for almost two weeks. So much so that we got the exact numbers off the tag and tracked it down to the Serta Hotel website . Ordering was easy, but sleeping in it wasn’t. Way too soft for me. Backache and pain. I gave it a month as suggested , but it just wasn’t a good fit for me. Returning it has not been a smooth journey, but mostly sad as this bed does not seem to be the same bed we spent our vacation in. :( Was told the manufacturing process has not changed but I’m not sure how that could be true?

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Overall Rating

Disappointed

August 2, 2018

AprilC1533238883

I bought the original Presidential suite pillow top in 2012 after having a wonderful 2 months of sleeping on the same mattress at a Marriott Residence Inn. However the mattress has broken down in less than 6 years and even with just one person using the bed, you roll to the center. It also lost any feeling of pillow top comfort. It’s definitely not the feel I had at the Residence in. I even tried an expensive Serta gel top and I still felt like I was rolling to the center. So time to move on and get a new mattress. Disappointed!

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Overall Rating

Nice, comfortable mattress

November 28, 2018

TomK1543436920

There was, and still is, some confusion about how the mattress we ordered correlates to the mattress we slept on in the Mandalay Bay Resort in Las Vegas. Ordering process was easy, delivery time was better than the 4-6 weeks we were promised. It took AT LEAST the full 30 days of break-in period to get the new mattress as comfortable as the hotel mattress. Therefore, it would have been much more helpful for the warranty return period to be longer than just 45 days. Other mattress manufacturers offer a 90 or 100 might sleep comfort guarantee. Don't know why Serta is able to make the same offer.

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Overall Rating

great bed. easy ordering.

December 13, 2018

ReneeA1544713594

We slept on these beds at a casino we go to frequently and have always liked them. Decided to order one and it was so easy.

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Overall Rating

ordering, delivery and service were easy and bed is comfortable!

January 14, 2019

reneea1547495436

I like that it can be turned and flipped and has labels to help me keep track of doing so.

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Overall Rating

Marvelous nights sleep, great quality at a fair price

January 27, 2019

Patriciap1548627538

We previously had an Aireloom cal king. The mattress quality eroded quickly, even though we turned the mattress as recommended. The mfg. claimed these sags were acceptable. It got to the point my wife was developing backaches, we realized that the sag issue was not going to be resolved by the mfg. We shopped earnestly for a replacement both in store and online. we read quite a number of reviews and blogs, before we remembered that our first bed was Serta. It lasted 12 years.

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Overall Rating

Why DId I Wait So Long.......

February 12, 2019

GregP1549934762

I had gotten one of the best night's sleep when I stayed at a hotel which had the Serta Presidential Suite II Euro Pillow Top bed. The best is so comfortable it almost hugs you as you fall asleep. Unfortunately I slept on my hard mattress for almost four more years before I called Serta to buy this wonderful mattress. As soon as it delivered and set up, I tested it and yes, it is still so perfect for this side sleeper. My only complaint is why did I wait so long.

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Overall Rating

Easy way to order a great mattress

February 28, 2019

PaigeN1551377302

We used Serta Direct to order a King Set of the Presidential Suite Plush mattress set after staying at a hotel that featured this mattress. The mattress set was made to order for us, delivered to our door and set up by a great delivery company. It took a few weeks for my back to adjust to the new mattress, but now we love it. Highly recommend Serta Direct

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Overall Rating