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Ratings & Reviews

Ratings & Reviews

Overall Rating

Authentic Reviews

I bought this mattress from QVC on tv, not knowing if I was going to like it. I now sleep like a baby and we do not count any sheep.

November 4, 2017

RicardoH1509832750

we love the double pillow top and the firmness of the mattress in addition to the great box springs that come with it, Delivery was included and they also took away the old mattress and box spring. We are highly happy and recommend this mattress to any seeking back pain relief.

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Overall Rating

Very comfy

November 16, 2017

PatrickW1510865134

My wife and I slept on this mattress at a 4.5 star hotel and fell in love with it! Wife wakes up pain free and I wake up well rested and ready to take on the day! Would recommend this mattress to anyone looking for a better night sleep!

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Overall Rating

ordering, delivery and service were easy and bed is comfortable!

January 14, 2019

reneea1547495436

I like that it can be turned and flipped and has labels to help me keep track of doing so.

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Overall Rating

Easy way to order a great mattress

February 28, 2019

PaigeN1551377302

We used Serta Direct to order a King Set of the Presidential Suite Plush mattress set after staying at a hotel that featured this mattress. The mattress set was made to order for us, delivered to our door and set up by a great delivery company. It took a few weeks for my back to adjust to the new mattress, but now we love it. Highly recommend Serta Direct

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Overall Rating

HARD AS SLEEPING ON CONCRETE

October 13, 2016

judithturner
Lexington,KY

I had an original Presidential Suite Mattress. It broke down after six years and I was really upset as it was the most comfortable bed I had ever had. Serta no longer makes the Presidential Suite, so they recommended the Presidential Suite II. I didn't think there would be that big of a difference and I was way wrong. The original bed was like sleeping on a cloud. It felt like you were literally floating on air. The Presidential Suite II looked pretty much the same, but it was hard as a rock. I don't honestly think that anyone could actually find this bed comfortable, unless you were really into pain.

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Overall Rating

Comfort Rating

Quality Rating

Value Rating

Length of Ownership
3 months

Great Mattress

June 28, 2017

JeffreyS1498663330

Good Morning; The product was wonderful nothing to dislike! We actually called the hotel to found out what mattress brand they had. Highly recommended:)

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Overall Rating

So comfortable

August 7, 2017

GinaS1502147276

We sleep like we are in a luxury hotel everynight. Worth every penny

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Overall Rating

Great product

August 17, 2017

LarryS1502943978

The mattress and sheets certainly exceed our expectations. Service was exceptional in every way.

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Overall Rating

Not what we were expecting

September 3, 2017

DavidB1504449243

We stayed at Pasea Hotel in Huntington Beach, California, and the beds were incredible. They were soft and left us feeling refreshed in the morning. They told us it was the presidential suite II, and I double checked with them later to make sure. We ordered it and just got it 3 weeks ago and now we can't hardly sleep. The bed is hard and uneven. Our backs hurt every morning. This is the worst purchase I have ever made! Never again will I buy a bed from Serta. We are going to have to throw our money away and by another bed since we can't return this one.

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Overall Rating

No good

September 9, 2017

MartinW1504925075

Horrible. We had to replace it after 2 years. We bought it because it was used at the cosmopolitan in Vegas. They must switch them out every 6 months.

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Overall Rating

Comfort from the first night.

September 19, 2017

DianeD1505827349

My sleep has improved so much since getting this mattress. It is perfect, not too firm, not too soft.

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Overall Rating

Very pleased. comfortable with enough cushioning, but good support. Like that it can be flipped.

October 25, 2017

DavidW1508960126

Slept on this mattress in several Marriot hotels. It is very comfortable with sufficient cushioning. Don't feel my wife's movemnts during the night. Much less tossing and turning.

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Overall Rating

Most Comfortable Mattress In The World

November 1, 2017

YAFFAC1509579672

Beyond satisfied with the king size Serta Presidential Suite II Pillow Top mattress!! Initially amazed by the softness and nice support of this mattress model at Delano Las Vegas, we decided to buy the same model for our new home. The overall experience is great (helpful sales representatives

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Overall Rating

Blend of Soft and Firm

November 2, 2017

ClydeM1509584965

This is a mattress that takes time to wear in. It has a firmness to it, but the plus top on both the top and the bottom of the mattress make the top layer feel very soft. I believe that for the price this is a very good purchase.

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Overall Rating

best mattress for the money!

November 28, 2017

PatriciaK1511900878

I love the mattress... at first it was a bit still but once it was broken in it is exactly what I wanted Thank You Serta!!!!

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Overall Rating

Pretty comfy

January 7, 2018

ErikaR1515285067

Overall it's comfy and I'm happy with it. Minus one star bc I wish the pillowtop was even softer and fluffier.

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Overall Rating

Appears sturdy and adequately firm for comfort

February 4, 2018

MikeA1517715389

It held up for 7 years, but then began to sag in the center. This necessitated replacement, and we have been generally pleased with the overall durability, along with satisfactory level of quality of sleep over the years.

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Overall Rating

Absolutely Perfect

February 21, 2018

KarenL1519231392

We replaced our other mattress with our new Serta and we are both delighted. The comfort is beyond any other mattress that we've purchased. We've had it for just a couple of weeks but in that short time we have noticed a definite difference in our ability to sleep comfortably throughout the night.

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Overall Rating

it's very old now

March 5, 2018

HassanM1520270632

lately i have felt a lot of pain on my shoulders and back :(((((

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Overall Rating

Very Comfortable but a Little Too Soft

April 25, 2018

ElizabethR1524634171

I like this mattress a lot, but it's a little too soft for my back. I wake up and feel like my backside is sinking (sort of the way you would feel on an air mattress that is leaking air). Also, I am hot-natured, and I feel slightly warm on this mattress. I will hopefully be able to exchange the mattress for one that is more firm.

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Overall Rating