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Ratings & Reviews

Ratings & Reviews

Overall Rating

Authentic Reviews

Everything I wanted!!

January 22, 2018


I was looking for a 2 sided mattress like I had purchased many years ago, so that I could flip it from side to side to get more use out of the mattress, and this product fit my requirements! So far it is Fantastic! My husband and I are getting a good night's sleep with a bigger bed-this is a King and my last one was a Queen size. I had stayed at a brand new hotel before looking for my new mattress, and the bed was so comfortable-I had found out that the mattress was a Serta so I went in search of it, and found it here. Love It!!!

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Overall Rating

A Quality Bed, Heavenly Sleep

April 26, 2018


Angie and I stayed at a Homewood Suites while on one of my business trips and much to our surprise, it was shut eyes at night and open eyes in the morning right after check in. The king size bed in our suite was so comfortable and left us so refreshed that we tore the covers off it to see who made it. We finally got back home and ordered on from Serta.com. Our horrid Sleep Number bed has been deflated and is now in a box (for visitors) in the attic. We did have one years ago which we loved, but gave it to an ailing family member. Even though they passed, we know that their last days were comfortable as far as beds go. Why we waited so long is beyond me. One great thing about the Hotel Line, you can flip the mattress like in the old days, which is no longer the case with mattresses today. Enjoy!

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Overall Rating

Quality product well made

June 3, 2018


It all started with the order. My wife stays at the Hiliday Inn in Des Moines, Is every year for her work. She fell in love with this be. She said it’s the best sleep she ever had. So, we called Serra and they found out all the details for us on the model and pricing. There was no pressure put on us to buy and everyone was very helpful. When we were ready to purchase, the process was very relaxing and easy. The day the bed arrived, which was sooner than we were told, the delivery guys were quick and polite. They even went above and beyond and took my old bed next door to my mom. We have been sleeping on the bed for about a week. We no longer have back and neck pain. This is the best bed we have ever purchased.

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Overall Rating

AAAHHHH no more aching bones

September 20, 2018


I started my search of hotel beds with Serta because of the ones I've slept on in hotels and motels. The Beautyrest we had was less than 3 years old and sagging....it was supposed to be a good quality line...they agreed that the bed was sagging, but would not honor their warranty...loop holes never mentioned in their sales, so beware of all warranty fine print when purchasing a mattress. Anyway, I spoke to several reps of different stores about Serta and ended up using their direct sales line. The rep was fabulous and answered every question I had including what was in the warranty. Ordering was a piece of cake, even when I had to make a change 2 days after the original order was made. Got the mattress 2 days ago and the sleep since that night was wonderful. First night and awakening with no soreness. Hubby and I both noticed the difference just moments after laying down on it the first time. You can't go wrong with ordering something that you have slept on in a hotel or motel, written down the the info of the mattress on the tag attached, and then be able to get it for yourself! The entire experience was painless and informative as well as delightful talking to the rep who so kindly explained every detail. I wouldn't buy any other way!

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Overall Rating

my love of my hotel serta mattress

December 15, 2018


whenever we would stay at the Hampton inn we would always say how we wished we were able to have the same mattress, because it was such a dream to sleep on. Finally we are able to have that wonderful nights sleep in our own home. We may never sleep anywhere else but at home on our own hotel mattress.

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Overall Rating

There is a reason they call it "Perfect Sleeper"

February 21, 2019


This is our second purchase of the King Size, Hotel Collection, Concierge Suite mattress. Big point for us was double sided for the ability to flip as this was in a rental unit we had. But what surprised us the most is how many of our high end renters commented on the comfort of the mattress. We felt the same way so when we moved, we bought two more and love them!

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Overall Rating

Finally, a Perfect Night's Sleep

October 28, 2018


Moving from a Queen Size Bed to a King Size Bed has been a difficult experience. Our Queen size bed was a Serta mattress and one you can flip over. For many years my husband and myself have bought our king size beds from warehouses. We have have always found name brands at the warehouses and thought we were getting a good product. After a few years they always broke down and we felt like we were sleeping in a pit. We had put our 20 year old Queen size Serta matteress in our guest bedroom and everyone who slept on it loved it. This Serta mattress held it's firmness even after this long time. We decided to purchase a Serta mattress directly from Serta and what a great choice we made. The mattress is comfortable yet firm and is one you can flip over. We are so thankful for the comfortable nights sleep we have been getting ever since we got our new Serta Mattress.

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Overall Rating

Comfortable mattress!

August 10, 2019


So far so good with this new Serra hotel mattress! I like the height and the firm support all the way to the edge of the bed. I ordered this bed because I wanted a two-sided mattress that could be flipped. I’ve rotated it once so far, and it’s holding its shape. This is a very comfortable bed for back sleepers—I’m sleeping much better than I was with my old mattress.

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Overall Rating

We enjoy our new mattress

September 4, 2019


We discovered this mattress at a Door County, WI. hotel. We really enjoyed it and were surprised to find out that Serta had a purchase option. Ordering was easy and the delivery smooth. We were thankful that the delivery included taking our old mattress away.

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Overall Rating

This is absolutely the best bed I have ever owned

January 27, 2018


Last mattress I owned was another popular name brand but I have to say there is no comparison to the mattress I just received.

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Overall Rating

So comfortable

August 8, 2019


Slept on this mattress at a Marriott and loved it, so we decided to buy one. We have only had a couple of weeks now, but it has been wonderful sleeping on it. We also bought the recommended box springs which may have also help. Our previous mattress felt like we were sleeping in a hole or in a groove while this one gives the support and comfort we were looking for.

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Overall Rating

Not for us

March 20, 2018


Wakes each other up when moving at night. Bad choice for us

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Overall Rating

No Morning Back Aches

January 17, 2019


When traveling, I stay, almost always, at Holiday Inns. I noticed, during a series of trips encompassing PA, NJ, Ohio and Fl, when I got up in the morning, my back did not ache. I called Serta and found out what mattress the various locations used and ordered one. I get up in the mornings and I am rested and my back no longer aches!!!!!!!!!!!

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Overall Rating

Best mattress ever

February 22, 2019


My husband I first slept on this mattress in Salt Lake City at Fairfield Inn by Marriott. We slept so well that we called and ask what mattress we slept on. They were so kind they went up to our room to check. Marriott has a store to buy their products. We,have a mattress that is not that old but we woke with back pain hip pain, etc. we LOVE this mattress. Recommend it to any one.

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Overall Rating

Very good quality mattress and very comfortable.

July 27, 2017


It's exactly the comfort level that we were looking for. The fact that we were assured that it would not sag like our former mattress was a selling point. Did not know anything about the mattress before we purchased, but the sales person informed us that the mattresses were used in all of a well known hotel so we figured it must be a good one. Hope to enjoy it for years to come.

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Overall Rating


February 22, 2019


I have been sleeping on this mattress for three months and love it. Pair it up with a adjustable base and you have perfection.

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Overall Rating

Good bed

November 11, 2017


I slept on this bed at a hotel that I frequent for work travel. Always a good night sleep. I asked the hotel about the brand and they shared it with me. I bought one for my wife and me. Before this bed, we had a Sleep Number bed for many years. We were never comfortable in that Sleep Number bed and always woke up stiff and sore no matter what setting number we tried. In fact, we couldn't wait to replace the sleep number with this new Serta Concierge Suite II . Good bye sleep number, hello good night of sleep!

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Overall Rating

Too hard

November 25, 2017


Ordered online. Mattress was way too firm for me. I'm about 130 lbs and I often have back pain from scoliosis. I need support but with more cushion. I will be exchanging for a perfect sleeper, hopefully that will work better as I had a perfect sleeper in the past that I really liked and lasted a long time (it's actually still being used as a guest bed at my parents home).

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Overall Rating

I have spinal stenosis, and the mattress (firm) seems to be helping me.

September 17, 2017


I like the firmness of the mattress, it seems to support my back very well. At this point I would say the mattress is better than any previous mattress I have owned . I learned about the mattress after staying in a hotel a few months ago in South Bend, Indiana and getting a great night's sleep (which had been rare for me).

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Overall Rating

Definitely FIRM

March 28, 2018


Was marketed as "medium firm" on broadcast; had slept on this style bed on several occasions in 2 different hotels so expected more "medium" than "firm" based on experience, but this is a FIRM mattress, make no mistake. Hoping it will eventually cushion more suitably. Nice that it's flippable (the other reason I purchased it!)

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Overall Rating