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Ratings & Reviews

Ratings & Reviews

Overall Rating

Authentic Reviews

AAAHHHH no more aching bones

September 20, 2018


I started my search of hotel beds with Serta because of the ones I've slept on in hotels and motels. The Beautyrest we had was less than 3 years old and sagging....it was supposed to be a good quality line...they agreed that the bed was sagging, but would not honor their warranty...loop holes never mentioned in their sales, so beware of all warranty fine print when purchasing a mattress. Anyway, I spoke to several reps of different stores about Serta and ended up using their direct sales line. The rep was fabulous and answered every question I had including what was in the warranty. Ordering was a piece of cake, even when I had to make a change 2 days after the original order was made. Got the mattress 2 days ago and the sleep since that night was wonderful. First night and awakening with no soreness. Hubby and I both noticed the difference just moments after laying down on it the first time. You can't go wrong with ordering something that you have slept on in a hotel or motel, written down the the info of the mattress on the tag attached, and then be able to get it for yourself! The entire experience was painless and informative as well as delightful talking to the rep who so kindly explained every detail. I wouldn't buy any other way!

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Overall Rating

Best night sleep ever

August 7, 2017


I slept so good. We had a numbers bed. But after awhile the numbers bed was not equally comfortable and I got back aches. I woke up on the new bed refreshed

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Overall Rating

This is absolutely the best bed I have ever owned

January 27, 2018


Last mattress I owned was another popular name brand but I have to say there is no comparison to the mattress I just received.

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Overall Rating

Definitely FIRM

March 28, 2018


Was marketed as "medium firm" on broadcast; had slept on this style bed on several occasions in 2 different hotels so expected more "medium" than "firm" based on experience, but this is a FIRM mattress, make no mistake. Hoping it will eventually cushion more suitably. Nice that it's flippable (the other reason I purchased it!)

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Overall Rating

Great deal at excellent price. Service was great.

April 19, 2018


Just as I expected; comfort and rest. Found immediate rest on the first night. Almost over slept. Noticed an improvement in my back after the first night. Expect many years of better sleeping. Family also enjoys it. Surprised at the cost for such a wonderful mattress. We bought both a king and a queen sets because of the good price. Recommend it to everyone looking for a better set.

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Overall Rating

A Quality Bed, Heavenly Sleep

April 26, 2018


Angie and I stayed at a Homewood Suites while on one of my business trips and much to our surprise, it was shut eyes at night and open eyes in the morning right after check in. The king size bed in our suite was so comfortable and left us so refreshed that we tore the covers off it to see who made it. We finally got back home and ordered on from Serta.com. Our horrid Sleep Number bed has been deflated and is now in a box (for visitors) in the attic. We did have one years ago which we loved, but gave it to an ailing family member. Even though they passed, we know that their last days were comfortable as far as beds go. Why we waited so long is beyond me. One great thing about the Hotel Line, you can flip the mattress like in the old days, which is no longer the case with mattresses today. Enjoy!

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Overall Rating


April 27, 2018


The product is wonderful, couldn't ask for a better sleeping mattress. From sales to delivery everyone was fantastic. This mattress is everything it promised and more. Can't say enough good things about it.

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Overall Rating

Love it!

May 5, 2018


I love that the mattress flips and I sleep very well without back pain.

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Overall Rating

Waking up Refreshed

October 18, 2018


For years my husband and myself have tried to find a mattress with the right firmness yet soft enough to be comfortable; this is just what we got when we purchased the Concierge Suite II. This mattress provided us with a restful, comfortable nights sleep. We both woke up feeling refreshed and energetic. The Concierge Suite II is also a mattress that can be turned over which makes is even more desirable. One other bonus, the ordering process was easy and the sales associate very helpful and knowledgeable. Thanks Serta for educating your employees and for providing a quality product.

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Overall Rating

Finally, a Perfect Night's Sleep

October 28, 2018


Moving from a Queen Size Bed to a King Size Bed has been a difficult experience. Our Queen size bed was a Serta mattress and one you can flip over. For many years my husband and myself have bought our king size beds from warehouses. We have have always found name brands at the warehouses and thought we were getting a good product. After a few years they always broke down and we felt like we were sleeping in a pit. We had put our 20 year old Queen size Serta matteress in our guest bedroom and everyone who slept on it loved it. This Serta mattress held it's firmness even after this long time. We decided to purchase a Serta mattress directly from Serta and what a great choice we made. The mattress is comfortable yet firm and is one you can flip over. We are so thankful for the comfortable nights sleep we have been getting ever since we got our new Serta Mattress.

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Overall Rating

There is a reason they call it "Perfect Sleeper"

February 21, 2019


This is our second purchase of the King Size, Hotel Collection, Concierge Suite mattress. Big point for us was double sided for the ability to flip as this was in a rental unit we had. But what surprised us the most is how many of our high end renters commented on the comfort of the mattress. We felt the same way so when we moved, we bought two more and love them!

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Overall Rating

Love this mattress set!

February 12, 2019


I am so happy we decided to purchase this set. We had stayed at a Best Western and liked their mattress. Decided to purchase the model they use as we already knew how it was to sleep on. It is so comfortable. I sleep better and wake up in the morning pain free! I highly recommend this set.

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Overall Rating

Great Mattress

April 30, 2019


We slept on this type mattress while on vacation and it was the first time my husband was able to sleep laying down in years. So we found out the name and type and ordered a set. I love the fact that it can be flipped and it has tabs on the corners as when to it needs to be rotated or flipped. Great mattress set and have encourage friends to get one.

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Overall Rating

Awesome mattress

September 25, 2016

Brick, NJ

Best night sleep since back and hip surgery... Stayed at a Hilton, mattress was so good I checked tag and ordered one that day, quick delivery . Been sleeping like a baby ever since

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Overall Rating

Comfort Rating

Quality Rating

Value Rating

Length of Ownership
1 month

Too hard

November 25, 2017


Ordered online. Mattress was way too firm for me. I'm about 130 lbs and I often have back pain from scoliosis. I need support but with more cushion. I will be exchanging for a perfect sleeper, hopefully that will work better as I had a perfect sleeper in the past that I really liked and lasted a long time (it's actually still being used as a guest bed at my parents home).

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Overall Rating

Finally No More Aches

January 19, 2019


I love my new mattress. I no longer wake up feeling like I've been beaten up in a bad fight. I had stayed at a hotel for a few days while visiting my daughter who is in the Army and I slept so good. I finally ended up contacting the hotel and asked about the mattress I had slept on and they sent me the link and finally I purchased. If I ever need a new mattress this is the only way I will purchase. I will purchase another hotel mattress and it will be from Serta's website. Awesome all around.

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Overall Rating


April 24, 2019


Wonderful mattress. We were waking up with aches with our old mattress. Always loved our stays at hotels because of their mattresses. Love that Serta lets general public by their hotel brands.

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Overall Rating

finally, decent rest!

May 30, 2017


I didn't realize how poorly I was sleeping until I got this bed. I fall asleep quickly and wake up feeling refreshed every day. This is one of the best investments I've made in my overall well being.

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Overall Rating


July 4, 2017


Mattress was delivered like promised during the 2 hour window. Very comfortable mattress. Less waking up during the night. Love that it can be flipped.

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Overall Rating

Very good quality mattress and very comfortable.

July 27, 2017


It's exactly the comfort level that we were looking for. The fact that we were assured that it would not sag like our former mattress was a selling point. Did not know anything about the mattress before we purchased, but the sales person informed us that the mattresses were used in all of a well known hotel so we figured it must be a good one. Hope to enjoy it for years to come.

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Overall Rating