Serta Concierge Suite II Plush Hotel Mattress

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Select mattresses from our iComfort series are available for purchase online and easy home delivery.

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Ratings & Reviews

Ratings & Reviews

Overall Rating

4.7 / 5

Authentic Reviews

Waking up Refreshed

October 18, 2018

CyndiM1539876950

For years my husband and myself have tried to find a mattress with the right firmness yet soft enough to be comfortable; this is just what we got when we purchased the Concierge Suite II. This mattress provided us with a restful, comfortable nights sleep. We both woke up feeling refreshed and energetic. The Concierge Suite II is also a mattress that can be turned over which makes is even more desirable. One other bonus, the ordering process was easy and the sales associate very helpful and knowledgeable. Thanks Serta for educating your employees and for providing a quality product.

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Overall Rating

So comfortable

August 8, 2019

BobT1565280758

Slept on this mattress at a Marriott and loved it, so we decided to buy one. We have only had a couple of weeks now, but it has been wonderful sleeping on it. We also bought the recommended box springs which may have also help. Our previous mattress felt like we were sleeping in a hole or in a groove while this one gives the support and comfort we were looking for.

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Overall Rating

Comfortable mattress!

August 10, 2019

RachelB1565479424

So far so good with this new Serra hotel mattress! I like the height and the firm support all the way to the edge of the bed. I ordered this bed because I wanted a two-sided mattress that could be flipped. I’ve rotated it once so far, and it’s holding its shape. This is a very comfortable bed for back sleepers—I’m sleeping much better than I was with my old mattress.

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Overall Rating

Great Mattress

April 30, 2019

DebraS1556642002

We slept on this type mattress while on vacation and it was the first time my husband was able to sleep laying down in years. So we found out the name and type and ordered a set. I love the fact that it can be flipped and it has tabs on the corners as when to it needs to be rotated or flipped. Great mattress set and have encourage friends to get one.

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Overall Rating

Comfy!

April 24, 2019

PR1556146177

Wonderful mattress. We were waking up with aches with our old mattress. Always loved our stays at hotels because of their mattresses. Love that Serta lets general public by their hotel brands.

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Overall Rating

We enjoy our new mattress

September 4, 2019

RobertP1567616088

We discovered this mattress at a Door County, WI. hotel. We really enjoyed it and were surprised to find out that Serta had a purchase option. Ordering was easy and the delivery smooth. We were thankful that the delivery included taking our old mattress away.

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Overall Rating

Concierge Suite II

December 5, 2018

JohnB1544026756

We bought this mattress after experiencing a great sleep experience in one of the Pensacola, FL Hotels. So much so, that we pursued purchasing the exact same model from Serta's Commercial Sales Department. The transaction was easy and professional and the delivery was nearly as fast as Instant Coffee! We remain very satisfied with Serta and our new mattress purchase.

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Overall Rating

good comfort am concerned about dip in matress where i sit. only45 days old

November 28, 2018

GeorgeM1543443756

good comfort but has developed a sinking spot where I sit. As good if not better than old mattress

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Overall Rating

Well made

March 15, 2019

PennyG1552609963

I previously had a hotel mattress. But I wanted one that was flippable and this mattress fit the criteria. It's a little on the firm side in between medium and firm great for side sleepers. I also love the fact that it's flippable even though it had no pillow top I have a feather mattress to replace and that worked perfect. Great night sleep. Zzzzzz

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Overall Rating

My husband I love this mattress.

March 2, 2019

GlendaC1551541493

We first slept on this mattress for three nights in a Marriott. We woke with no aches and pains. We ask the hotel what kind of mattress it was and then found out Marriott has a store . We ordered it as soon as we arrived back home. We love this mattress! We can’t say enough about it.

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Overall Rating

Perfect!

February 22, 2019

DeborahB1550870671

I have been sleeping on this mattress for three months and love it. Pair it up with a adjustable base and you have perfection.

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Overall Rating

Finally No More Aches

January 19, 2019

DawnD1547916364

I love my new mattress. I no longer wake up feeling like I've been beaten up in a bad fight. I had stayed at a hotel for a few days while visiting my daughter who is in the Army and I slept so good. I finally ended up contacting the hotel and asked about the mattress I had slept on and they sent me the link and finally I purchased. If I ever need a new mattress this is the only way I will purchase. I will purchase another hotel mattress and it will be from Serta's website. Awesome all around.

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Overall Rating

No Morning Back Aches

January 17, 2019

TomT1547753529

When traveling, I stay, almost always, at Holiday Inns. I noticed, during a series of trips encompassing PA, NJ, Ohio and Fl, when I got up in the morning, my back did not ache. I called Serta and found out what mattress the various locations used and ordered one. I get up in the mornings and I am rested and my back no longer aches!!!!!!!!!!!

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Overall Rating

Love, Love, Love it!

December 31, 2018

RobynB1546269958

We loved sleeping on this mattress at the Marquez Marriott in Chicago, and came home and bought one the next week!

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Overall Rating

plush top

December 12, 2018

KennethO1544643386

Mattress has quality feel. Unfortunately I've chosen a mattress that is too firm for me. Nothing wrong with the mattress, just too firm

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Overall Rating

The best night's sleep at home and The Hilton!

November 8, 2018

MariahA1541714298

After spending a few glorious nights sleep while staying at the Hilton, I asked reception what kind of mattress they use. They said Serta Hotel. I came home and retired my beloved waterbed and ordered a Serta Hotel Mattress, The Bed of My Dreams! Thank you, Mariah L. Anders

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Overall Rating

Love this mattress set!

February 12, 2019

GailP1549977739

I am so happy we decided to purchase this set. We had stayed at a Best Western and liked their mattress. Decided to purchase the model they use as we already knew how it was to sleep on. It is so comfortable. I sleep better and wake up in the morning pain free! I highly recommend this set.

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Overall Rating

my love of my hotel serta mattress

December 15, 2018

GAILZ1544893739

whenever we would stay at the Hampton inn we would always say how we wished we were able to have the same mattress, because it was such a dream to sleep on. Finally we are able to have that wonderful nights sleep in our own home. We may never sleep anywhere else but at home on our own hotel mattress.

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Overall Rating

Very comfortable.

December 9, 2018

ChaninS1544333370

We slept on this mattress at a hotel. My husband has back problems, but was able to sleep well in this bed. We decided to purchase one for our home, and we like it.

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Overall Rating

I have spinal stenosis, and the mattress (firm) seems to be helping me.

September 17, 2017

JohnL1505624305

I like the firmness of the mattress, it seems to support my back very well. At this point I would say the mattress is better than any previous mattress I have owned . I learned about the mattress after staying in a hotel a few months ago in South Bend, Indiana and getting a great night's sleep (which had been rare for me).

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Overall Rating

What’s in a name? A lot, actually.

When you think of Serta, you think of exceptional comfort. We are proud to be the #1 mattress manufacturer in the United States and a leading brand across the globe. We’ve been advancing the art of comfort for nearly 90 years and we are committed to helping everyone find the sleep comfort they deserve.