Thanks for choosing Serta. Body impressions that are the result of normal wear can be expected, especially on softer mattresses. Remember that the top layer of a mattress is made of foams and fibers, and foams and fibers respond to body weight and pressure. Typically, body impressions should not be severe or cause discomfort. We don't have much detail on the particular type of mattress you have (firm, plush, pillow top) so we would say that contacting the retailer is the right thing to do. This way the retailer can tell you if there is a problem with the mattress, or if the impressions are the result of normal wear and discuss your options. We don't list every individual Serta Perfect Sleeper model we make on our website because many models are retailer-exclusive or only available in particular to an area. This is because we are a "just in time" manufacturer, with our products all assembled by hand at our local plants. This process allows us to build mattresses to a variety of specifications, and we don't warehouse any product. Rather, we only build what's been ordered by our retailers. We do make a Perfect Sleeper under this name, and you can always check the mattress law tag for confirmation. We hope this information is helpful!
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