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What dimensions are your king sized mattress and Cali king mattress?

November 30, 2018

DavidJames

Saratoga Springs NY

Gender

Age

unknown

Topic

Warranty
Answers Close

Please reference our size chart here: https://www.serta.com/mattress-guide/shopping-sense/mattress-sizes/king

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December 13, 2018

Serta

Chicago, IL, USA

Do I have to purchase a Serta name brand box spring?

Hello, I purchased a new Serta mattress only for my daughter last week. If i were to purchase a different name brand boxspring will that void my 10 yr warranty? Thanks!

November 26, 2018

Doublehr

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for choosing Serta. We recommend purchasing the matching boxspring, however, a different brand will not void the warranty as long as it is properly supporting the mattress.

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November 26, 2018

Serta

Chicago, IL, USA

Massage function of the mattress has stopped working.

Is there a code change that can be made?

November 23, 2018

Asl1

Washington

Gender

Age

unknown

Topic

Warranty
Answers Close

Depending on which adjustable foundation you own, please contact the appropriate team for assistance: Serta® Motion Plus™ 1-888-550-3746 Serta® Motion Custom™ 1-888-550-3746 Serta® Motion Perfect® 1-888-550-3746 Serta® Motion Signature™ 1-800-973-8374 Serta® Motion Select™ 1-800-973-8374 Serta® Pivot™ Head-Up 1-800-973-8374 Serta® Motion Essentials® (2017) 1-888-550-3746 Serta® Motion Essentials® II 1-855-657-3782

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November 26, 2018

Serta

Chicago, IL, USA

What does EPT mean

On blue fusion 300 plush EPT what does EPT mean

November 15, 2018

Sjb1

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for your question! EPT means the mattress is a pillow top.

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November 20, 2018

Serta

Chicago, IL, USA

HEAVY PERSON

WHICH MATTRESS IS BEST FOR HEAVY PERSON

November 9, 2018

DMF248

ENGLEWOOD FLORIDA

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for your interest in Serta! All of our mattresses undergo a construction test beyond industry standards to meet the demands of over 99% of the adult population.

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November 13, 2018

Serta

Chicago, IL, USA

Too Firm

We purchased a "Vendor Part #: 500128441-1050 Size: 60" W x 80" L x 12" D Color: White and gray fabric with gray border Serta® Perfect Sleeper® Goldsmith Queen Size Firm Mattress (Best)" From Menards and after a couple weeks we are finding its too firm. IS there anything we can do? Kevin

November 8, 2018

kevins

Cottage Grove, MN

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for reaching. Please contact your store of purchase as they are authorized to assist. Exchange polices are set by the retailer and not Serta.

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November 13, 2018

Serta

Chicago, IL, USA

cleaning pet urine

I just bought my mattress and my pet had an accident on it and I want to know what I can use to safely remove or treat the stain and if it will degrade or ruin my mattress, and what are my options.

November 8, 2018

darkjon03

Texas

Gender

Age

unknown

Topic

Warranty
Answers Close

We're sorry to hear of the accident. We recommend spot cleaning with warm water, wash cloth, and mild detergent. Be careful to not saturate the foams as this could damage and void warranty.

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November 13, 2018

Serta

Chicago, IL, USA

Does a Sertapedic mattress go with a slatted bed?

Good evening, I have a slatted bed base with 2.55-2.75 inches space between the slats. I would like to ask if a Sertapedic HR or Sertapedic Visco mattress would go with my bed base - meaning that the springs inside the mattress would not pose a problem for the space between the slats of the bed base. Thank you and best regards, Amy

November 6, 2018

Aamy

Brussels, Belgium

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for your question. If you are placing the mattress directly on the slatted base, slats can be no more than 2" apart. For proper support, you may pair with either a bunkie board or boxspring. You also want to make sure you have a frame that has proper center support. For additional information, please see our online warranty brochure here: https://www.serta.com/sites/ssb/serta.com/uploads/files/13068_Serta_Warranty_Card_317_SWC-009_HR.pdf

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November 8, 2018

Serta

Chicago, IL, USA

What should I do?

Purchased a La stravanganza extra firm mattress and every morning I am waking up with a backache. Did I choose the wrong mattress? The machine that is supplied to test which mattress is best for you to lie on was not working when I purchased the mattress so I am afraid I have chose the wrong mattress. Can you please advise?!

November 6, 2018

Grammy2009

Kentucky

Gender

Age

unknown

Topic

Warranty
Answers Close

We're sorry to hear of the frustration. Adjusting to a new mattress can take some time, especially if you were sleeping on a different one for several years.We would recommend connecting with your store of purchase to see what they're exchange policy is as these are set by the retailer and not Serta. Thank you.

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November 8, 2018

Serta

Chicago, IL, USA

Haddonfield mattress

What mattress is similar to haddonfield? Can I use motion essential with any mattress?

November 4, 2018

Drsparkyw

Brasstown NC

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for your interest in Serta! The Haddonfield is adjustable-friendly. Not all mattresses can be used on an adjustable base - it depends on the type of coils used in the mattress. We're happy to confirm a specific mattress adjustable compatibility.

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November 6, 2018

Serta

Chicago, IL, USA