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Warranty

When you press on the middle of the mattress it goes down more than 1.50 inches from the head and foot of the bed is this not a defect.

October 3, 2012

Granny

OHIO

Gender

Female

Age

65 or over

Topic

Warranty
Answers Close

No. Any mattress will compress when weight is applied to the sleep surface, where the comfort layers made of foams and fiber are. Serta's warranty covers body impressions and sagging, typically at 1 1/2" or greater (measurements are different for our foam mattresses). Body impressions and sagging are measured when their is no weight applied to the mattress.

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October 5, 2012

Serta

Chicago, IL

yes

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June 27, 2014

carlos

Fort Lauderdale, FL, USA

NOISE

Hi We bought a queen size Serta about 2 weeks ago. The mattress or base makes the most awful noises!! It is creaking and squeaking and even knocking sounds!! The slightest movement - stretching legs, moving head or arms - makes the bed squeak! It sounds as if it is chafing against something, so we moved it away from any walls, headboards etc. PLEASE TELL ME WHAT TO DO!!??

May 22, 2013

RHONA

Port Elizabeth, South Africa

Gender

Female

Age

55 to 64

Topic

Warranty
Answers Close

RHONA, I'm having a similar problem with mattress. The retailer said once it's sold, any returns, exchanges, credits or refunds were the sole decision of the manufacturer. I see the manufacturer has directed you back to the retailer. I'm confused and quite disappointed with the purchase and the after-sale customer service. I'm curious if your situation has been resolved and, if so, what is the outcome? Anxious to hear --djh-- -

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June 16, 2013

bigfanx

StL MO

Please connect with the retailer where you purchased so that they can have an agent come inspect your mattress and figure out the best way to move forward. If further assistance is needed, you can connect with us at SertaCare@gmail.com. Thanks!

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May 23, 2013

Serta

Chicago, IL

We love the comfort but it is too hot for us. We have had it 8 weeks now. Can we return it?

September 1, 2012

shepherd

Stafford, TX 77477, USA

Gender

Age

45 to 54

Topic

Warranty
Answers Close

Please contact your store of purchase to discuss your options for a return or exchange, as these policies are set by the retailer. Thanks!

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September 4, 2012

Serta

Chicago, IL

If I buy a Serta from a store other than online or a Serta mattress store, will I still get the same warranties?

September 7, 2012

Myrtle

South Alabama

Gender

Female

Age

65 or over

Topic

Warranty
Answers Close

You can purchase a Serta mattress from any authorized Serta retailer and receive the standard warranty (which varies by product) as long as the product is not sold "as is". Visit www.serta.com to find your local authorized retailers.

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September 11, 2012

Serta

Chicago, IL

Need to exchange for plusher mattress

I purchased the icomfort Genius - after 1 month, it has not 'softened up' and is too firm for me. How do I go about exchanging it for the plusher model under your 120 day guarantee?

December 26, 2012

Soreback

DC

Gender

Female

Age

55 to 64

Topic

Warranty
Answers Close

Please contact the retailer where you purchased for exchange options. If you need further assistance, please contact us at SertaCare@gmail.com. Thanks!

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December 27, 2012

Serta

Chicago, IL

Foundation

I have purchased a Queen Serta Perfect Sleeper Verano(Latex mattress). The frame I have is a Queen size frame with a middle bracket including a middle leg. The foundation that I currently have is from a Sealy Posturepedic set and is in good condition. Will putting my new Serta on the Sealy foundation void the warranty?

September 19, 2012

simon

WI

Gender

Male

Age

35 to 44

Topic

Warranty
Answers Close

If the foundation provides the proper support, then there should not be an issue. However, should your current foundation break down or develop any issues, this could impact the mattress. This is why we always suggest buying the set. If you feel that the foundation you have is in good condition, and if it provides the proper support as outlined in our warranty, you should be fine.

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September 21, 2012

Serta

Chicago, IL

Warranty Coverage

Bought a Serta mattress in March of 2012 from ShopNBC..The mattress has developed very uncomfortable dips on both sides along with a hump in the middle. It is so uncomfortable, that both my wife and I cannot sleep any more than 6-7 hours on the mattress without extreme back pain. Is this mattress able to be replaced under warranty?

October 15, 2013

ClintL

WA

Gender

Male

Age

45 to 54

Topic

Warranty
Answers Close

Please call our toll free number, 888-55-SERTA (888-557-3782) as further discussion is required to determine what's going on with the mattress and whether to schedule an inspection.

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October 29, 2013

Serta

Chicago, IL

What is the warranty on the adjustable bases for the ICOMFORT

September 15, 2012

Jerry

Gender

Age

unknown

Topic

Warranty
Answers Close

It has a 25 year limited warranty. You can download the Motion Perfect Adjustable Foundation warranty brochure here: http://www.serta.com/motion-perfect-adjustable-base-bed-foundation-mattress-base.html#warranty-information

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September 17, 2012

Serta

Chicago, IL

100% brand new assurance

I am ordering the iseries Vantage. How do I know If the set I receive is 100% brand new? Serta has a 120 days return guarantee so what happen to the returned beds?

December 29, 2014

JB20

Little Rock, AR, USA

Gender

Male

Age

45 to 54

Topic

Warranty
Answers Close

Thanks for choosing Serta! Our trusted retailers only sell new products to our customers (with the exception of floor models, which retailers may sell when it is fully disclosed to customers). Your mattress will have a manufactured on date on the law tag to assure you that it is new. Your store of purchase can give you details on what they do with returned mattresses, as this will vary by retailer and region/location.

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December 29, 2014

Serta

Chicago, IL, USA

Thank you for purchasing a Serta product. I can assure that Serta pays for the return of used product from the retailer. For reassurance please check the date on the law tag when the mattress is delivered; the date should only vary by a few weeks.. Once a law tag is attached to the mattress it cannot be removed or changed.

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December 29, 2014

Serta

Chicago, IL, USA

Just received a motion essentials I adjustable base but if is too high, could I get shorter leg?

July 6, 2015

Yasmin

Gender

Age

unknown

Topic

Warranty
Answers Close

Please call customer support at 1-800-888-3078 for more details on leg options. Thanks!

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July 17, 2015

Serta

Chicago, IL, USA

I went to the lumber yard and had them cut 1" pieces from a 4x4 fence post unscrewed the feet that came with the bed frame and set the corners of the box frame on the 4x4 pieces. Made the bed shorter and easier to get in and out of. Crawling in and out of a bed was not an option as I have Arthritis, now I am able to sit on the edge of the bed and swing my legs onto the bed.

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July 21, 2015

Painmom

CA