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How do you fix’s the change port

The charger what in the port and someone stepped on it and everything piped out and the port Broke

October 15, 2019

Neisha

Gender

Age

unknown

Topic

Warranty
Answers Close

We have several adjustable base models so please follow the link below and click on your adjustable base model name. You'll then see the toll-free phone number for your base that you can call for assistance: https://www.serta.com/customer-care

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October 17, 2019

Serta

Chicago, IL, USA

What is the best way to clean an iComfort Tempactiv pillow?

My pillow got a stain while uncovered and I am unsure how to clean it.

October 15, 2019

Arannis

Pennsylvania

Gender

Age

unknown

Topic

Warranty
Answers Close

Only the cover is machine washable. You can remove the cover by unzipping it, and then wash it with like colors on the gentle cycle and finally dry on the low cycle. We do not recommend washing the actual pillow because liquids of any kind can damage the foam. If you must clean it, we recommend spot cleaning with warm water and then allowing it to dry completely.

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October 17, 2019

Serta

Chicago, IL, USA

Need new mattress cover

I have a Cal King split icomfort temptouch blue touch Max 1000 cushion firm . I need a new mattress cover . The grey and blue zippered cover . It is falling apart after only two years and the zipper has broken. Can you please help me .

October 15, 2019

Tgerard

Murrieta

Gender

Age

unknown

Topic

Warranty
Answers Close

We are sorry to hear that you are experiencing an issue with your Serta mattress. Please contact the retailer you purchased from so they can work with you towards a resolution. You can also visit us online to start a warranty claim here https://www.serta.com/warranty-registration or call us at 1-888-557-3782.

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October 17, 2019

Serta

Chicago, IL, USA

How do you put together adjustable bed frame

Did not receive directions for putting together adjustable bed frameworks like instructions

October 16, 2019

Dbh1

Toledo

Gender

Age

unknown

Topic

Warranty
Answers Close

We have several adjustable base models so please follow the link below and click on your adjustable base model name. You'll then see a link to the owner's manual. You'll also find the toll-free phone number for your base that you can call for assistance if needed: https://www.serta.com/customer-care Thank you for choosing Serta!

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October 17, 2019

Serta

Chicago, IL, USA

What mattress

Hi I recently stayed at the Hilton in Warsaw Poland, the mattress was excellent and it was the Serta suite dreams I went onto your website but couldn’t find this model? I wondered if it’s still available? Is there an equivalent? And do you ship to uk

October 12, 2019

My4589

Uk

Gender

Age

unknown

Topic

Warranty
Answers Close

For Serta mattresses in the UK, please contact Serta UK: Silentnight Group Limited at +44 01282 850000.

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October 14, 2019

Serta

Chicago, IL, USA

Control unit 258-4, remote 258-d

how do I pair a new control box to an existing remote. Control unit 258-4

October 11, 2019

Kcuhc

Mo

Gender

Age

unknown

Topic

Warranty
Answers Close

For help with your Serta adjustable base, please follow the link below and click on your adjustable base model name. You'll then see a link to the owner's manual. You'll also find the toll-free phone number for your base that you can call for assistance if needed: https://www.serta.com/customer-care

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October 14, 2019

Serta

Chicago, IL, USA

What professional method of mattress cleaning do you recommend for blue cushion 100 mattress?

Should the Serta Blue Fusion 100 (500822991) be cleaned by Stanley steamers (Or a similar steaming method) or Chemical Dry (or similar company’s) or neither kind of professional cleaning is recommended? I do not want to ruin the mattress.

October 5, 2019

PuzzledOnCleaningMethods

Ohio

Gender

Age

unknown

Topic

Warranty
Answers Close

You can spot clean your mattress with warm water and a mild detergent. Please be sure not to saturate the mattress as this can damage the foams and fibers. Allow the surface to dry completely before putting any bedding back on your mattress. You can also vacuum the surface using a handheld or attachment to your larger vacuum. We recommend using a waterproof mattress protector to keep your mattress clean and free from stains.

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October 11, 2019

Serta

Chicago, IL, USA

4in matttess topper txl

I opened the mattress up two days ago and it has not raised up any and is at 3 inches. Not 4. How long do I have to wait for it to raise?

October 5, 2019

Steph5078

IL

Gender

Age

unknown

Topic

Warranty
Answers Close

If your Serta mattress has not expanded to the expected height within a few days, please contact your Serta retailer for assistance.

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October 11, 2019

Serta

Chicago, IL, USA

Is there memory foam in the iserta mattress?

I am getting a pillow top mattress for my trailer and want to know if it has memory foam in it. I left memory foam in the trailer for the winter one year and it became brittle, don't want this to happen to my new mattress. Thanks Pat

October 7, 2019

Path

Utah

Gender

Age

unknown

Topic

Warranty
Answers Close

Yes, Serta mattresses have memory foam.

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October 11, 2019

Serta

Chicago, IL, USA

Serta Perfect Sleeper Cheshire Elite IV

Where can I purchase a Serta Perfect Sleeper Cheshire Elite IV king mattress set? Do you still make them? I slept on one at a Best Western in St Augustine, FL. If no longer available, what do you have that is comparable?

October 10, 2019

Jester

N.Y.

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for your interest in a new Serta hotel mattress! We are happy to hear that you slept comfortably! Please call 1-877-468-3540 to speak to our guest purchase team. They will be happy to assist you further as our hotel mattresses aren't usually available for purchase at Serta retailers.

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October 11, 2019

Serta

Chicago, IL, USA