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how to fix serta adjustable base when only one side works

April 19, 2019

base

Tucson, AZ

Gender

Age

unknown

Topic

Warranty
Answers Close

Here are a few troubleshooting tips to try: 1. Check under the bed base to verify that the wired connections are secure and that there are no cords or bedding obstructing the movement of the base 2. Verify that the input and power cords are properly connected 3. Unplug the base for 1 hour to reset the electronic components 4. Plug bed base into a different electrical outlet, or test the current outlet with another working appliance (a grounded, electrical surge protector is recommended) 5. Install new batteries in the remote control 6. Remove and replace full batteries in the remote control and re-pair the remote to the base If you continue to experience an issue, please follow the link below and click on your adjustable base model name for the customer service toll-free phone number or owners manual. https://www.serta.com/customer-care

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April 19, 2019

Serta

Chicago, IL, USA

Best Serta for heavy weights

What’s the best serta mattress that can hold up to 300 lbs without sinking in. My current one is want to make sure I make s more informed choice next time

April 17, 2019

Sammydizzle81

Jacksonville, NC

Gender

Age

unknown

Topic

Warranty
Answers Close

Serta mattresses do not have a specific weight limit however when purchasing a new Serta mattress, we do recommend that you also purchase the matching boxspring. This will ensure your mattress is fully supported. You should also be sure the bed frame has several slats and a center support that extends to the floor. We recommend a mattress that is a little more on the firm side so that you avoid the sinking in feeling you may experience with very plush models.

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April 18, 2019

Serta

Chicago, IL, USA

Serta Perfect Sleeper Wynstone II work with adjustable foundation?

Does the Serta Perfect Sleeper Wynstone II Cushion Firm Eurotop King Mattress from Sams Club work with power adjustable frame

April 17, 2019

MRZ1

Arizona

Gender

Age

unknown

Topic

Warranty
Answers Close

Unfortunately, this Serta mattress is not adjustable friendly.

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April 18, 2019

Serta

Chicago, IL, USA

When can I sleep on it.

Can I sleep on my new icomfort blue touch 300, the first night it arrives?

April 16, 2019

sltr

Georgia (USA)

Gender

Age

unknown

Topic

Warranty
Answers Close

Absolutely! Your new Serta iComfort mattress is ready to be slept on. We do recommend refraining from putting your mattress protector and sheets on right away. Let it air out for a couple of hours as your new mattress has been in a plastic protective bag since it was made.

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April 17, 2019

Serta

Chicago, IL, USA

Sagging mattress

We have had our serta perfect sleeper laurel grove cushion firm mattress for around 3 years. It has started sagging in spots already. Is there anything we can do about this. I didn’t think it was supposed to sag ever

April 10, 2019

Jjamt67

Us

Gender

Age

unknown

Topic

Warranty
Answers Close

We are sorry to hear that you are experiencing an issue with your Serta mattress. Please contact the retailer you purchased from so they can help assist you with a resolution. You can also visit us online to start a warranty claim here https://www.serta.com/warranty-registration or call us at 1-888-557-3782 for additional assistance.

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April 15, 2019

Serta

Chicago, IL, USA

Remote Pairing issue

Why will my RF258 remote for my motion base wont stay paired with the base? How can this issue be resolved?

April 12, 2019

SinkingGiraffe

TX

Gender

Age

unknown

Topic

Warranty
Answers Close

For assistance with your Serta adjustable foundation, please follow the link below and click on your adjustable base model name. There you will see a link to the owners manual along with a toll-free phone number to talk to a customer service representative. https://www.serta.com/customer-care

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April 15, 2019

Serta

Chicago, IL, USA

Warranty Information Hybrid Queen

Hello - I am trying to find information on adequate bases for my mattress (Serta iComfort Hybrid Blue Fusion 300). I have a platform bed with wooden slats (not a solid platform). I cannot find anywhere if a wooden slat platform bed is considered an adequate base. I cannot find any information about spacing between wooden slats. The bed does have a center support. Please advise.

April 15, 2019

JandN

10028

Gender

Age

unknown

Topic

Warranty
Answers Close

We recommend a minimum of 5 slats evenly spaced with a center support that extends to the floor. Here is a link to the warranty brochure: https://www.serta.com/warranty-registration Please call us at 1-888-557-3782 if you need further clarification.

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April 15, 2019

Serta

Chicago, IL, USA

Do the queen COMFORT Mattress's come 8n different lengths?

My mattress is three inches too short for the bed frame.

April 9, 2019

Slyrambo

Delran NJ

Gender

Age

unknown

Topic

Warranty
Answers Close

The length of your Queen Serta mattress should be approximately 60" x 79.5". Please call us at 1-888-557-3782 if you need additional assistance.

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April 10, 2019

Serta

Chicago, IL, USA

What is the total height of an essential 111 and the Serra blue 500 mattress

April 4, 2019

Jimg

Stockbridge

Gender

Age

unknown

Topic

Warranty
Answers Close

The weight of the adjustable base and mattress is dependant on the size. For additional assistance, please call us at 1-888-557-3782.

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April 9, 2019

Serta

Chicago, IL, USA

Can I use a 3 inch mattress pad with the Serta perfect sleeper dahlia pillow top?

April 7, 2019

Adplep

Pittsburgh

Gender

Age

unknown

Topic

Warranty
Answers Close

You can use a mattress pad on any Serta mattress. We do recommend that you also use a waterproof mattress protector as well to protect your Serta mattress.

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April 9, 2019

Serta

Chicago, IL, USA