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HEAVY PERSON

WHICH MATTRESS IS BEST FOR HEAVY PERSON

November 9, 2018

DMF248

ENGLEWOOD FLORIDA

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for your interest in Serta! All of our mattresses undergo a construction test beyond industry standards to meet the demands of over 99% of the adult population.

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November 13, 2018

Serta

Chicago, IL, USA

Too Firm

We purchased a "Vendor Part #: 500128441-1050 Size: 60" W x 80" L x 12" D Color: White and gray fabric with gray border Serta® Perfect Sleeper® Goldsmith Queen Size Firm Mattress (Best)" From Menards and after a couple weeks we are finding its too firm. IS there anything we can do? Kevin

November 8, 2018

kevins

Cottage Grove, MN

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for reaching. Please contact your store of purchase as they are authorized to assist. Exchange polices are set by the retailer and not Serta.

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November 13, 2018

Serta

Chicago, IL, USA

cleaning pet urine

I just bought my mattress and my pet had an accident on it and I want to know what I can use to safely remove or treat the stain and if it will degrade or ruin my mattress, and what are my options.

November 8, 2018

darkjon03

Texas

Gender

Age

unknown

Topic

Warranty
Answers Close

We're sorry to hear of the accident. We recommend spot cleaning with warm water, wash cloth, and mild detergent. Be careful to not saturate the foams as this could damage and void warranty.

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November 13, 2018

Serta

Chicago, IL, USA

Does a Sertapedic mattress go with a slatted bed?

Good evening, I have a slatted bed base with 2.55-2.75 inches space between the slats. I would like to ask if a Sertapedic HR or Sertapedic Visco mattress would go with my bed base - meaning that the springs inside the mattress would not pose a problem for the space between the slats of the bed base. Thank you and best regards, Amy

November 6, 2018

Aamy

Brussels, Belgium

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for your question. If you are placing the mattress directly on the slatted base, slats can be no more than 2" apart. For proper support, you may pair with either a bunkie board or boxspring. You also want to make sure you have a frame that has proper center support. For additional information, please see our online warranty brochure here: https://www.serta.com/sites/ssb/serta.com/uploads/files/13068_Serta_Warranty_Card_317_SWC-009_HR.pdf

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November 8, 2018

Serta

Chicago, IL, USA

What should I do?

Purchased a La stravanganza extra firm mattress and every morning I am waking up with a backache. Did I choose the wrong mattress? The machine that is supplied to test which mattress is best for you to lie on was not working when I purchased the mattress so I am afraid I have chose the wrong mattress. Can you please advise?!

November 6, 2018

Grammy2009

Kentucky

Gender

Age

unknown

Topic

Warranty
Answers Close

We're sorry to hear of the frustration. Adjusting to a new mattress can take some time, especially if you were sleeping on a different one for several years.We would recommend connecting with your store of purchase to see what they're exchange policy is as these are set by the retailer and not Serta. Thank you.

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November 8, 2018

Serta

Chicago, IL, USA

Haddonfield mattress

What mattress is similar to haddonfield? Can I use motion essential with any mattress?

November 4, 2018

Drsparkyw

Brasstown NC

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for your interest in Serta! The Haddonfield is adjustable-friendly. Not all mattresses can be used on an adjustable base - it depends on the type of coils used in the mattress. We're happy to confirm a specific mattress adjustable compatibility.

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November 6, 2018

Serta

Chicago, IL, USA

My Serta i comfort 200 Blue

The mattress has a factory smell to it that I find unpleasant. What can I do?

November 4, 2018

29485

Summerville SC

Gender

Age

unknown

Topic

Warranty
Answers Close

A brand new mattress can have a slight odor at first, similar to "new car smell." The scent should not be severe and should dissipate after several days We recommend letting it air out without coverings until the smell dissipates. If the problem persists, please contact your store of purchase for assistance.

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November 5, 2018

Serta

Chicago, IL, USA

Sherpa mattress pad stops heating after 5 or so minutes. Doesn't start back heating at all

October 21, 2018

Paul1

Gender

Age

unknown

Topic

Warranty
Answers Close

We're sorry to hear of the frustration. Please contact the team dedicated our warming products at 800.299.1378 for assistance. Thank you.

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October 23, 2018

Serta

Chicago, IL, USA

How do I lower the bed base during a power outage?

October 21, 2018

Patrick65

Florida

Gender

Age

unknown

Topic

Warranty
Answers Close

Depending on which adjustable foundation you own, please contact the appropriate team for assistance: Serta® Motion Plus™ 1-888-550-3746 Serta® Motion Custom™ 1-888-550-3746 Serta® Motion Perfect® 1-888-550-3746 Serta® Motion Signature™ 1-800-973-8374 Serta® Motion Select™ 1-800-973-8374 Serta® Pivot™ Head-Up 1-800-973-8374 Serta® Motion Essentials® (2017) 1-888-550-3746 Serta® Motion Essentials® II 1-855-657-3782

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October 23, 2018

Serta

Chicago, IL, USA

useing an Icomfort hybrid pillowtop without a foundation

With a 5 inch foundation its difficult for my wife to get into bed the mattress is 14.5 inches tall

October 20, 2018

jakepoo

southwest Missouri

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for choosing iComfort! If you would like use the mattress without a boxspring, you may use it on a platform bed. As long as the slats are no more than 2” apart, and there is center support on the frame that reaches the floor, you do not need to use a boxspring.

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October 23, 2018

Serta

Chicago, IL, USA