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Air bed loosing air

I had this air bed for over a year and had used a few times. The mattress won’t hold air. Can you help me?

June 13, 2019

tamaki

New York

Gender

Age

unknown

Topic

Warranty
Answers Close

We are sorry to hear that you are having an issue with your Serta air mattress. Please call (800) 325-4121 or email outdoor@exxel.com for assistance.

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June 13, 2019

Serta

Chicago, IL, USA

Air Mattress problem

We bought a Serta Raised Queen Pillow Top Air Mattress with Never Flat Pump in April 21 2019. The mattress has been used a few times and on 6/5/2019, out of the blue the seam around the primary pump on one side just broke so the mattress cannot stay or even be inflated anymore. Nothing has been done to cause the seam to break. It is very unfortunate because I really need that mattress and it has been barely a month since I bought it and even less than that that it is been used. Is it possible to find a solution to a resolve to that problem? Thank you very much for your attention. Looking forward to your answer.

June 6, 2019

NVFL

Wellington FL

Gender

Age

unknown

Topic

Warranty
Answers Close

We are sorry to hear that you are having an issue with your Serta air mattress. Please call (800) 325-4121 or email outdoor@exxel.com for assistance.

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June 7, 2019

Serta

Chicago, IL, USA

Inflatable Bed

I bought a Serta Inflatable mattress a few years ago - used it twice. It will not hold air. Can you help? SKU: 8500714

June 5, 2019

kymoose

Kentucky

Gender

Age

unknown

Topic

Warranty
Answers Close

We are sorry to hear that you are having an issue with your Serta air mattress. Please call (800) 325-4121 or email outdoor@exxel.com for assistance.

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June 5, 2019

Serta

Chicago, IL, USA

dimensions

Can you please let me know the dimensions of the King Size Icomfort Hybrid? Thank you

June 4, 2019

Mike42

Gender

Age

unknown

Topic

Warranty
Answers Close

The dimensions of a Serta king mattress are 76" x 79.5".

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June 4, 2019

Serta

Chicago, IL, USA

Does staining void the Manufacturer Warranty ?

I would like to know if you have any factors that you take into consideration is staining is present on the mattress.

June 3, 2019

JG1224

Lakeland, FL

Gender

Age

unknown

Topic

Warranty
Answers Close

Please call us at 1-888-557-3782 and we’ll be happy to discuss the warranty on your product with you.

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June 4, 2019

Serta

Chicago, IL, USA

Base

If you already have an icomfort mattress and foundation when you add the motion base where do you put it?

June 2, 2019

Mardy

Missouri

Gender

Age

unknown

Topic

Warranty
Answers Close

The motion base takes the place of the boxspring foundation. Once you set up the motion base, you need only to place your iComfort mattress on top. Your boxspring foundation is no longer required.

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June 4, 2019

Serta

Chicago, IL, USA

I bought the Serta Fresco Extra Firm in 2012. Best Mattress Ever! I want to buy another one. Do you have something similar?thank you

May 23, 2019

Holly1981

Winston Salem

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for your interest in a Serta mattress. We do have a comparable mattress to the Fresco Extra Firm - the Serta Perfect Sleeper Elite Trelleburg II Extra Firm. Here is a link to the mattress details: https://www.serta.com/mattresses/perfect-sleeper/innerspring/trelleburg-ii

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May 31, 2019

Serta

Chicago, IL, USA

Serta iComfort 5000 Big and Tall PC Chair

Got the Chair maybe 4 months ago and was fine with all functions and now the chair wont lift up and i cant put the correct wire/cord where it is needed to be. (almost like it is over stretched or something.)

May 29, 2019

ADKGuy

New York

Gender

Age

unknown

Topic

Warranty
Answers Close

We are sorry to hear that you are having an issue with your Serta chair. Please call 1-800-379-9773 for assistance.

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May 30, 2019

Serta

Chicago, IL, USA

Serta Mattress Replacement

Serta has been great in honoring the replacement of our King I comfort mattress. However, I would like to pay the difference in making a change to twin xl mattresses due to difficulty of handling a king size mattresses since we are Seniors. Why can I not have this option when I would pay the difference? I understand if my original place of purchase was in business still that I might have the option.

May 24, 2019

JLandBL

Cape Coral, FL

Gender

Age

unknown

Topic

Warranty
Answers Close

Please call us at 1-888-557-3782 for additional assistance with your inquiry about your mattress replacement.

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May 27, 2019

Serta

Chicago, IL, USA

Motion Essentials- Foot doesnt work

Just had this delivered yesterday, and the feet dont work. All I hear is a clicking sound. How can I troubleshoot this?

May 26, 2019

jsor102060

Orlando, FL

Gender

Age

unknown

Topic

Warranty
Answers Close

For help with your Serta adjustable foundation, please call Ergomotion at 1-888-550-3746. They will be happy to assist you further.

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May 27, 2019

Serta

Chicago, IL, USA