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We have a Serta Royalty mattress. Can we use a latticed wood frame under the mattress?

February 9, 2018

Manka

slovenia

Gender

Age

unknown

Topic

Warranty
Answers Close

Please see our online warranty brochure for reference on proper support: https://www.serta.com/sites/ssb/serta.com/uploads/files/13068_Serta_Warranty_Card_317_SWC-009_HR.pdf

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February 14, 2018

Serta

Chicago, IL, USA

Model 500361662-1020

I need the specs (coil count and type; layers of foam and padding; etc) on this mattress so I can purchase a similar mattress. The mattress name is Hazelwood Plush, which I bought in an XL twin years ago and it is no longer available. Many thanks!

February 7, 2018

DePaulBoy

Chicago

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for your interest in Serta! This model is no longer in production. Serta is dedicated to bringing our customers ongoing innovation and product enhancements to deliver the most comfortable sleeping experience possible. Every 2-3 years our mattress models and collections are updated as advanced technologies become available. Over time these changes make it difficult to offer an exact comparable to an older mattress by model name. We have brand new collections with updated comfort and support features. We recommend taking a look at our updated Perfect Sleeper collection here: https://www.serta.com/mattresses/perfect-sleeper You may also like to try our online mattress selector for a few recommendations on what you may like to experience in store: https://www.serta.com/mattress-selector

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February 14, 2018

Serta

Chicago, IL, USA

Where is product registration stored/viewed?

Hello, I just completed the registration form for a mattress, is there any kind of confirmation I can see that it successfully registered? I did not receive and e-mail or see anywhere online in my account to view the submitted form. Thanks

February 6, 2018

RyanS

Indiana

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for registering your product! Yes, you should receive a confirmation email. We recommend checking your spam folder. If you're still experiencing issues, please email socialmedia@serta.com.

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February 8, 2018

Serta

Chicago, IL, USA

Serta i5000- Can it be adjusted to lean back further?

I just purchased on and didn't know if it can be adjusted to lean back further?

February 7, 2018

RyanHeights

Houston

Gender

Age

unknown

Topic

Warranty
Answers Close

We are not familiar with a Serta i5000. Adjusting the mattress depends on the adjustable foundation you own. For further assistance and insight, please contact the team dedicated to the appropriate base: Serta® Motion Plus™ 1-888-550-3746 Serta® Motion Custom™ 1-888-550-3746 Serta® Motion Perfect® 1-888-550-3746 Serta® Motion Signature™ 1-800-973-8374 Serta® Motion Select™ 1-800-973-8374 Serta® Pivot™ Head-Up 1-800-973-8374 Serta® Motion Essentials® (2017) 1-888-550-3746 Serta® Motion Essentials® II 1-855-657-3782

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February 8, 2018

Serta

Chicago, IL, USA

what type of box spring do I need for an older Serta Comfort mattress

February 6, 2018

birrdbrane

Gender

Age

unknown

Topic

Warranty
Answers Close

If the matching boxspring isn't available, we recommend utilizing a standard boxspring that provides proper support.

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February 6, 2018

Serta

Chicago, IL, USA

Accesories

I have a Serta Motion Custom adjustable bed , but I don't have the power supply and power cord please let me know what is the input and output , I need to buy them.thanks.

February 5, 2018

garcia

AZ

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for choosing Serta! Please contact our team dedicated to this base at 1-888-550-3746 for further assistance.

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February 6, 2018

Serta

Chicago, IL, USA

matress smells

Just recvd a new AVESTA TWXL on 1-30-18. How long before the smell goes away. Or does it? It was manufactured about a week before delivery.

February 1, 2018

promotion

33914

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for choosing Serta! A brand new mattress can have a slight odor at first, similar to "new car smell." The scent should not be severe and should dissipate after several days. Make sure to air out your mattress completely before putting on sheets. If the problem persists, please contact your store of purchase.

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February 2, 2018

Serta

Chicago, IL, USA

Is this pillow safe?

I have a memory foam cooling pillow from several yeard ago that I love and us every night. The cooling gel is peeling back under the satin cover and if I touch the area where it has peeled there is a greasy sticky substance that permeates the satin cover. Is this safe to continue using? Is it possible to have it replaced? I have a picture I can also send. I am pregnant and worried about whatever this weird substance is but am seriously dependent on this pillow!

January 27, 2018

Emma1038

Indianapolis

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for your question. Nothing is toxic in our pillows and meets CertiPUR-US standards for content, emissions and durability, and are analyzed by independent, accredited testing laboratories. Please contact our team at 888-999-0499 for further assistance. Thanks!

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January 31, 2018

Serta

Chicago, IL, USA

How to fix pump.

Third time using air mattress pump auto filled up the bed then turned off moment after that tried to add more air now the pump won't even turn on and only deflates when switched to inflate the secondary pump still works but primay pump is not I've stored properly it's only been used 3 times in last 2 years it has not been used in over a year help I spent good money hoping this was a quality air mattress

January 30, 2018

SeanR

California

Gender

Age

unknown

Topic

Warranty
Answers Close

We're sorry to hear of the frustration. Please contact our team dedicated to our air mattresses at 800-325-4121 for assistance. Thank you.

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January 31, 2018

Serta

Chicago, IL, USA

Perfect Day Stellar

Wondering what the updated version of Perfect Day Stellar is?

January 25, 2018

Chrisf

MN

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for being a valued Serta customer! Serta is dedicated to bringing our customers ongoing innovation and product enhancements to deliver the most comfortable sleeping experience possible. Every 2-3 years our mattress models and collections are updated as advanced technologies become available. Over time these changes make it difficult to offer an exact comparable to an older mattress by model name. A similar collection would be the iComfort Hybrid. We recommend experience this collection in store to see which model offers you the most comfort. You may also use our online mattress selector for a few suggestions on what you may like to try. iComfort Hybrid: https://www.serta.com/mattresses/icomfort Mattress Selector: https://www.serta.com/mattress-selector

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January 31, 2018

Serta

Chicago, IL, USA