Ask the Experts

Refine Results

Topics

Sort By

Trump vs. bellagio mattress

What is the difference between a Trump mattress and a Bellagio at Home mattress? We had a Trump mattress in our motorhome and loved it, it was in the factory for some work and came back with a Bellagio at Home mattress. Looking for difference between the two and if the Trump is still available.

September 17, 2018

jyfb2000

Nerrimack, NH

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for your question. The Trump collection is no longer in production. Serta is dedicated to bringing our customers ongoing innovation and product enhancements to deliver the most comfortable sleeping experience possible. Every 2-3 years our mattress models and collections are updated as advanced technologies become available. Over time these changes make it difficult to offer an exact comparable to an older mattress by model name. The Bellagio at Home collection would be the most similar collection. You can learn more here: https://www.serta.com/mattresses/bellagio

Was this helpful? YES (0) NO (0)

September 19, 2018

Serta

Chicago, IL, USA

Replacement parts/warranty for the Morgan Futon?

I recently purchased the Morgan sofa, and have found it wonderful so far. However, tripping over a carelessly placed cord has broken the usb charger on the sofa. Is there any way to purchase/replace the plug part of the sofa? Or is there some sort of warranty on the sofa?

September 14, 2018

Zepdos

Oklahoma

Gender

Age

unknown

Topic

Warranty
Answers Close

Please contact our team dedicated to our sofas at 877.693.8866 for assistance.

Was this helpful? YES (0) NO (0)

September 19, 2018

Serta

Chicago, IL, USA

Matttress Pad

We bought s reversible mattress pad protector but we can’t figure out which side is the cool side and which is the side for winter months. They both look the same. Nothing on the pad indicates what side is what???

September 13, 2018

Millasovich

Minneapolis

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for choosing Serta. We may use either side.

Was this helpful? YES (0) NO (0)

September 19, 2018

Serta

Chicago, IL, USA

What's the best mattress for back pain?

I have back pain. I bought a medium firm it was way to soft. What mates is best for my needs?

September 10, 2018

LillyB

AR

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for your question. Needs vary by the individual, so we recommend trying some mattresses in store to determine which provides you with the comfort you need. You may want to look into a mattress that is a little more firm than a medium firm.

Was this helpful? YES (0) NO (0)

September 13, 2018

Serta

Chicago, IL, USA

Won’t go down

My icomfort will go up but not down

September 13, 2018

Salvatore

Va beach

Gender

Age

unknown

Topic

Warranty
Answers Close

Depending on which adjustable foundation you own, please contact the appropriate team for assistance: Serta® Motion Plus™ 1-888-550-3746 Serta® Motion Custom™ 1-888-550-3746 Serta® Motion Perfect® 1-888-550-3746 Serta® Motion Signature™ 1-800-973-8374 Serta® Motion Select™ 1-800-973-8374 Serta® Pivot™ Head-Up 1-800-973-8374 Serta® Motion Essentials® (2017) 1-888-550-3746 Serta® Motion Essentials® II 1-855-657-3782

Was this helpful? YES (0) NO (0)

September 13, 2018

Serta

Chicago, IL, USA

How do I register my 10 year warranty on the SERTA Soothing Cool Mattress Topper that I just purchased? There is no listing for this item under"More P

September 8, 2018

Oogie

South Carolina

Gender

Age

unknown

Topic

Warranty
Answers Close

Thank you for your question! No registration is required, please simply save a copy of the purchase receipt and should there be any issues, contact the team dedicated to our toppers at 888-999-0499.

Was this helpful? YES (0) NO (0)

September 12, 2018

Serta

Chicago, IL, USA

Can I get a longer cord for my remote

I need a longer cord for my remote

September 6, 2018

Lenore

Orange,Ca

Gender

Age

unknown

Topic

Warranty
Answers Close

Depending on which adjustable foundation you own, please contact the appropriate team for assistance: Serta® Motion Plus™ 1-888-550-3746 Serta® Motion Custom™ 1-888-550-3746 Serta® Motion Perfect® 1-888-550-3746 Serta® Motion Signature™ 1-800-973-8374 Serta® Motion Select™ 1-800-973-8374 Serta® Pivot™ Head-Up 1-800-973-8374 Serta® Motion Essentials® (2017) 1-888-550-3746 Serta® Motion Essentials® II 1-855-657-3782

Was this helpful? YES (0) NO (0)

September 12, 2018

Serta

Chicago, IL, USA

Breaking in a mattress

I’m wondering what to expect while breaking in a mattress. In my past experiences the mattress has always felt harder than what I felt in the store until I broke it in, which took up to a month. I purchased a Serta mattress from Macy’s and it started sagging a lot after the first night. I can feel a deep well where I slept. It’s been 3 days since delivery and it’s getting worse. This seems like a defective mattress to me. What can I do?

August 12, 2018

Dottie1

Atlanta

Gender

Age

unknown

Topic

Warranty
Answers Close

We're sorry to hear of the frustration. Please contact your store of purchase for assistance.

Was this helpful? YES (0) NO (0)

August 22, 2018

Serta

Chicago, IL, USA

Serta 11" Dynamism EuroTop Plush King Mattress

I purchased this from QVC in November 2016 and rotate it once a month. I can't seem to find any warranty information on it. One of the sides is now snagging. This bed isn't even 2 years old. Is there anything I can do?

August 10, 2018

Dianne1221

Lawrenceville, GA

Gender

Age

unknown

Topic

Warranty
Answers Close

Please contact the Serta team at 1-888-557-3782 for assistance.

Was this helpful? YES (0) NO (0)

August 22, 2018

Serta

Chicago, IL, USA

Air mattress

Our air mattress is a plug in one and the engine just stopped working! Why!?

August 9, 2018

Kelsb

Auburn

Gender

Age

unknown

Topic

Warranty
Answers Close

Apologies for the delay. We are sorry to hear of the frustration. Please contact our team dedicated to our air mattresses at 800-325-4121 for assistance.

Was this helpful? YES (0) NO (0)

August 22, 2018

Serta

Chicago, IL, USA