Contact Us
Customer Care
Have product questions, concerns, or feedback? We want to hear from you. Call us at 1-888-557-3782, or fill out the form below to get in touch. We’ll do our best to respond within 2 business days.
Serta.com Purchases
Monday to Friday 9am-Midnight (ET)
Sat/Sun- 9am-8pm (ET)
In observance of the upcoming holidays, our customer experience team will be out of the office December 24-25, 2020 and January 1, 2021.
Write to us
Serta
Consumer Service Department
2451 Industry Avenue
Doraville, GA 30360
For customers outside the United States, please visit our International Contact Page.
Warranty Information
Get helpful information about Serta’s warranty policy or download a warranty brochure.
Hotel Partnerships
Did you fall in love with a Serta mattress during your last hotel stay?
Call us at 1-877-HOTEL-40 to purchase one for yourself.
Would you like to inquire about our hotel partnerships and properties?
Call us at 1-877-737-8245 or visit https://sertahospitality.com to get in touch with a Local Sales Representative.
Other Product Support
Adjustable Foundations
- Serta® Motion Plus™
1-888-550-3746
Owners Manual (PDF) - Serta® Motion Custom™
1-888-550-3746
Owners Manual (PDF) - Serta® Motion Perfect™
1-888-550-3746
2019 Owners Manual (PDF)
2017 Owners Manual (PDF) - Serta® Motion Signature™
1-800-973-8374
Owners Manual (PDF) - Serta® Motion Select™
1-800-973-8374
Owners Manual (PDF) - Serta® Pivot™ Head-Up
1-800-973-8374
Owners Manual (PDF) - Serta® Motion Essentials®
1-888-550-3746
2019 Owners Manual (PDF)
2017 Owners Manual (PDF)
2015 Owners Manual (PDF) - Serta® Motion Slim™
1-888-557-3782
Owners Manual (PDF)
Serta SleepGPS™ Sleeptracker™
App Support
sleeptracker.com/support/serta
Track QVC Purchases
You can track your purchase from QVC by clicking here.
Track Retail Purchases
For purchases made at a retail store, please contact your retailer directly.