Get in Touch with Serta's Customer Care

Customer Care

Warranty Information

NEW! Start Your Online Warranty Claim NOW.
Get helpful information about Serta’s warranty policy, download a warranty brochure or register your new Serta mattress. Click here to learn more.

Review Your Serta Mattress

Share your mattress review with us and you could WIN a $200 gift card! Official promotion rules apply - click here for details.

Get In Touch

We want to hear from you! If you have questions, comments or concerns about one of our products, please use the form below and we’ll make every effort to respond within 2 business days.
For customers outside the United States, please visit our International Contact Page.

Write to Us

Serta International Customer Service Department 3 Golf Center, #392 Hoffman Estates, IL 60169

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Track Your Order

Serta.com

If you made a purchase on Serta.com and want to track your order, sign into your Serta.com account here.

QVC

You can track your purchase from QVC by clicking here.

Retail Store

For purchases made at a retail store, please contact your retailer directly.

Serta Warranty Information & Mattress Registration

Get helpful information about Serta’s warranty, download warranty brochures and register your Serta mattress purchase.