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Contact Us

Customer Care

Have product questions, concerns, or feedback? We want to hear from you. Call us at 1-888-557-3782, or fill out the form below to get in touch. We’ll do our best to respond within 2 business days.

Serta General Inquiries


Monday to Friday, 9am-5pm (ET)

Serta.com Purchases


Monday to Friday 9am-8pm (ET)

Write to us

Consumer Service Department
2451 Industry Avenue
Doraville, GA 30360

For customers outside the United States, please visit our International Contact Page.

Warranty Information

Get helpful information about Serta’s warranty policy or download a warranty brochure.

Go to the warranty page.

Hotel Partnerships

Did you fall in love with a Serta mattress during your last hotel stay?

Call us at 1-877-HOTEL-40 to purchase one for yourself.

Would you like to inquire about our hotel partnerships and properties?

Call us at 1-877-737-8245 or visit https://sertahospitality.com to get in touch with a Local Sales Representative.

Other Product Support

Serta SleepGPS™ Sleeptracker™

Track QVC Purchases

You can track your purchase from QVC by clicking here.

Track Retail Purchases

For purchases made at a retail store, please contact your retailer directly.