Customer Care
Warranty Information
NEW! Start Your Online Warranty Claim NOW.
Get helpful information about Serta’s warranty policy, download a warranty brochure or register your new Serta mattress. Click here to learn more.
Review Your Serta Mattress
Share your mattress review with us and you could WIN a $200 gift card! Official promotion rules apply - click here for details.
Get In Touch
We want to hear from you! If you have questions, comments or concerns about one of our products, please use the form below and we’ll make every effort to respond within 2 business days.
For customers outside the United States, please visit our International Contact Page.
Contact Us
To contact Serta for product information or answers to any other questions, please use the form below. View the Serta Privacy Policy.
Write to Us
Serta International Customer Service Department 3 Golf Center, #392 Hoffman Estates, IL 60169 View the Serta Privacy PolicyTrack Your Order
Serta.com
If you made a purchase on Serta.com and want to track your order, sign into your Serta.com account here.
QVC
You can track your purchase from QVC by clicking here.
Retail Store
For purchases made at a retail store, please contact your retailer directly.
Serta Warranty Information & Mattress Registration
Get helpful information about Serta’s warranty, download warranty brochures and register your Serta mattress purchase.
Learn MoreCall Us
Serta Customer Care
General Inquiries
Monday to Friday, 9am-5pm (ET)
NEW! Start your warranty claim online. Click here to get started.
Serta.com Customer Service
Serta.com Purchases
Serta Insider!
General Inquiries
View Serta Insider! FAQ here
Hotel Information
Hotel Guests
Purchase a Hotel Mattress
Hotel Properties
Find a Local Sales Representative
1-877-373-8245 or visit https://sertahospitality.com
Adjustable Foundation Information
Serta® Motion Essentials® (2017)
Serta SleepGPS™ Sleeptracker™
App Support